Sales Manager

David A. Wright

***** ****** ********

Laguna Niguel, Ca. 92677

Residence: 949-***-****

******@***.***

Objective: An enthusiastic and exceptional leader seeking a senior staff

position within a company offering an opportunity to utilize my project

management and team building expertise in driving highly profitable service

teams while creating/improving client satisfaction and retention.

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Background Summary: Accomplished and driven professional with over 20 years

regional and national success having extensive experience in progressively

responsible positions in services sales, services management, strategic

planning, operations, and information systems. Recognized as a true leader

able to build consensus, bring disparate groups together, and build and

manage powerful teams that historically exceed all expectations of scope

and revenue production. Responsible for all SOW's, metrics and KPI's,

contracts, proposals, and scope for engagements.

Praised for outstanding management of human capital and development of

numerous metrics and analytics to measure and drive economic project and

corporate success. Talent to develop and utilize both client and staff

relationships to extinguish fires while maintaining high levels of client

and employee satisfaction. Possess ability to creatively seek and develop

new revenue streams where none were previously thought to exist. Directed

and managed developmental, technical, call center, pre and post sale

services personnel, and 'third party' products for six major enterprise

corporations.

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Professional Experience:

Company Name Withheld (2008 - present)

Southern California

Practice Director

Manage all aspects of services teams, support sales initiatives, and

service schedules for number two ranking Oracle practice in Southern

California. Responsible for staff utilization, performance metrics for

teams as well as all corporate analytics for performance such as margin,

utilization, revenue, forecasts, compensation, and P & L of services unit.

Major Accomplishments

Designed and implemented forecasting and scheduling tools that supported

growth plan of over 20% in the first year. Developed training and

education process that ensured continued corporate Oracle certification and

maintained certified partner relationship. Developed internal reports and

metrics and KPI's that validated and allowed for growth. Raised the bar

for new hires...brought in five new personnel... billable and profitable by

second month. Directly managed three troublesome accounts and improved

corporate relationships helping to maintain profitability. Took control

over largest account and turned it from a financially 'losing proposition'

into a profitable one in first month of employment.

PacifiQ Systems, Inc. (1999 - 2007)

Newport Beach, California

Vice President, Services

Assumed operating control of all sales and services personnel including two

vice presidents, seven managers and over fifty application and technical

consultants. Helped develop corporate 'turn around' strategy and assumed

lead position in directing role out. Additionally responsible for the

development and maintenance of all corporate relationships with product and

services partners and all P&L. Organizationally managed services groups

for J.D.Edwards, Oracle, QAD, Technical Services and numerous 'best of

breed' third party products. Developed and maintained all corporate

performance metrics and KPI's.

Major Accomplishments

Organized, developed and directly managed a new management consulting

practice that centered on the following 'centers of excellence': Business

Intelligence, Supply Chain Management & E-Commerce, Customer Relationship

Management, Manufacturing & Distribution, and Information Technology

Strategies. Develop and implemented services business plan and operating

budget and track to target and KPI's. Key executive responsible for

corporate downsizing and corporate re-birth based upon new strategy.

Friedman Corporation (1993 - 1999)

Deerfield, Illinois

Vice President, Client Services (1996 - 1999)

Direct and manage a core staff of 14 programmer/analysts, 18 senior

consultants, and multiple third party support organizations supplying post

sales implementation support to a national and international client base of

approximately 350 operating on the AS/400 platform. HFA product provided

total ERP solution with concentration in the ATO marketplace through use of

its' sophisticated order configurator.

Major Accomplishments

Developed business strategy and executive reorganization resulting in multi-

million dollar corporate acquisition. Directly responsible for post sale

revenue that exceeded total license revenue by 35% and a general increase

to revenue of over 60%. Introduced numerous additional revenue streams

that allowed company to survive leveraged employee buyout. Increased

client satisfaction and references to all time high. Produced higher

revenue each successive quarter during entire tenure than was ever produced

throughout the corporation's 27 year history.

Director, Regional Services (1993 - 1996)

Major Accomplishments

Opened and staffed the first two of four regional offices in Newport Beach,

California and Dallas, Texas. Designed and rolled out new implementation

methodology that was later adopted by entire corporation. Started team

selling concept resulting in overall sales that accounted for over half of

entire corporate sales revenue. Established # 1 regional consulting group

servicing the largest client base and provided greatest corporate earnings

share. Directly supported sales effort through pre-sale analysis and

documentation activity resulting in highest close rate in company. Winner

of Top Employee award. Generated highest regional revenue stream and

highest customer satisfaction.

Marcam Corporation (1990 - 1993)

Newton, Massachusetts

Regional Services Manager

Together with Regional Sales Manager opened and staffed the West Coast

regional office for this provider of manufacturing software specializing in

the process industry. Directly managed 3 pre-sales application consultants

and 6 senior post sale manufacturing consultants throughout the sales cycle

and implementation process of its' AS/400 based product.

Major Accomplishments

Designed and implemented new pre-sale analysis activities that became

corporate standard. Developed additional post sales deliverables and

operations that allowed department to exceed all revenue and margin targets

by 60% with a reduction to FTE expense of 22%.

CSC/Compufact (1987 - 1990)

Garden Grove, California

Regional Technical Manager

Managed a staff of 8 business consultants supporting the implementation of

the Man-Fact II manufacturing system, operating on Prime hardware.

Responsible for the service of over 50 clients in this fast paced and

competitive environment.

Major Accomplishments

Responsible for an increase to regional revenues of 367% in the first year

of my tenure. Developed scheduling and resource load leveling tools

utilizing ManFact shop floor controls.

Cordis Corporation - Angiographic Division (1985 - 1987)

Miami, Florida

Manager, Manufacturing Systems Development

Manage the implementation of the IBM MAPICS manufacturing system with 'in

house' design of lot tracking and accountability, receiving, and one of the

nation's largest on-line bar code labor reporting and stock transfer

systems utilizing the first IBM/Datanet interface. These and other

enhancements allowed Cordis to grow to a $60,000,000 a year company and

attain the paragon position in the manufacture of angiographic medical

equipment.

Major Accomplishments

Developed first use and interface with IBM and DataNet for use of bar codes

to support shop floor controls and tracking of medical implantables.

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EDUCATION/PERSONAL

B.S. Business Administration

Dual majors in Management & Marketing, Minor in Advertising/ Roosevelt

University, Chicago, Illinois.

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