Sales Customer Service

Charlene Ruediger *** Griffith Way, Laguna Beach, CA, 92651

Cell: 315-***-**** ? ***********@*****.***

Management of Strategic Partnerships / Vendor Marketing Program Management

Process Streamlining / Performance Improvement / Client Solutions

Product Management Profile

Dedicated, highly motivated professional with progressive product

management experience encompassing contract negotiations, customer

relationship building, competitive bid development, cost control, and

resource management. Demonstrated success coordinating and managing

multiple projects effectively and efficiently. Visionary, strategic, and

resourceful leader skilled at driving strategic initiatives and

productivity. Effective communicator with strong team-building skills and

the ability to lead cross-functional groups in fast-paced, high-growth, and

diverse environments.

Core Product Management Qualifications

> Focused and results-oriented supporting complex, deadline-driven

operations identifying goals / priorities, streamlining processes,

improving performance, and resolving issues within initial stages.

> Exceptional analytical and communications skills managing project

tracking / reporting and data management optimizing productivity,

customer satisfaction, and vendor relations.

> Increased annual revenues up to 221% building, growing, and improving

profitable product lines through development and management of

strategic marketing initiatives to accelerate corporate success.

PROFESSIONAL EXPERIENCE

CX Companies (CXtec & TERACAI), Syracuse, NY 2000 - 2010

CXtec is a $130M networking and voice communication technologies company

offering voice and data networking hardware, datacenter products, computer

cables, connectors, wiring systems, and storage components. The Cisco

division of CXtec was split into a new company, TERACAI, which started in

April 2009.

Product Manager (2003 - 2010)

Direct daily product marketing operations managing internal / external

marketing of product lines ensuring growth and market penetration. Conduct

sales training, develop sales tools, and provide sales support for product

lines. Establish pricing and prepare bids for customers. Design and rollout

sales contests and calling campaigns. Communicate extensively with clients,

vendors, and sales organization to deliver 20 consecutive quarters of

unprecedented bottom line growth. Serve as contact for Ingram Micro to

manage process flow, quoting, contract implementation, and distribution

marketing programs.

Selected Achievements:

. Increased annual revenue 221% from $5.6M to $12.4M. Selected by Vice

President of Technology Solutions Group to establish strategic direction

and grow maintenance service offerings.

. Designed and authored comprehensive sales training for Manufacturer

Services.

. Wrote best-in-class documents and procedures for SMARTnet and other

Manufacturer Services product lines as key member of ISO9001 Quality team.

. Improved quote-to-order process and sales productivity via creation of

complex pricing / feature modeling tools.

. Developed sales tools / marketing databases and launched programs

utilizing corporate intranet and other Web 2.0 communication tools.

. Fostered Cisco JMF programs to increase attach rate, customer retention,

and demand generation.

Associate Product Manager (2001 - 2003)

Managed service offering sales, marketing, and business development.

Developed tools and processes to maximize sales growth utilizing additive

selling approach. Advanced Services agenda in collaboration with regional

selling leaders. Spearheaded sales support engagement process to drive

collaboration and quality of client solutions.

Selected Achievements:

. Generated 28% increase in annual revenue via development of a renewal

notification and sales process for all contract renewals.

. Increased services attachment rate 55%+ by establishing an industry

standards top ten benchmark.

Service Coordinator (2001)

Reengineered Manufacturer Services attachment to orders. Built Sales

Support framework to facilitate knowledge transfer and effectiveness of

Engineering team members.

Selected Achievements:

. Ignited 15% revenue surge via development and implementation of

comprehensive awareness and training program.

. Increased customer satisfaction 10% for service offerings and overall

customer experience.

Account Executive (2000 - 2001)

Ensured new business development managing entire sales cycle from lead

generation to closure within Southern US territory. Collaborated with Sales

and Support teams to maximize customer satisfaction, revenue generation,

and long-term account goals in compliance with corporate vision and values.

Selected Achievement:

. Expanded customer base 12% via design, development, and implementation of

strategic marketing plan.

Marselleus Casket Company, Syracuse, NY 1999 - 2000

Manufacturer and distributor of fine hardwood caskets.

Customer Service Representative

Enhanced customer experience expediting order management and improving

order-to-cash. Managed initial customer contact and maintained inventory in

addition to billing database.

Selected Achievements:

. Conceptualized and built logistics model to simplify scheduling and

delivery of products for regional and national distribution.

. Improved days-sales-outstanding 12% increasing cash flow management and

reinvestment opportunities.

ExecuStay by Marriott, Gaithersburg, MD 1999

Temporary executive housing leader with locations in 200+ US cities.

National Account Specialist

Coordinated corporate relocations with clients, rental properties, and

Marriott corporate offices. Prepared and managed corporate lease contracts.

Selected Achievement:

. Exceeded sales quotas and developed a unique pricing model to improve

cost accuracy for customers.

Metal Transportation Systems, Inc., Oswego, NY 1996 - 1999

Private international flatbed trucking company with 575 employees.

Logistics Coordinator

Streamlined of logistics, account management, and service to key national

accounts as team leader.

Selected Achievement:

. Achieved 99.99% on-time delivery via supply chain optimization and staff

development. Increased customer dedicated freight assignments 50%.

EDUCATION

Bachelor of Arts, Public Justice, State University of New York, Oswego, NY

Associate in Applied Science, Criminal Justice, Mohawk Valley Community

College, Utica, NY

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