Business Customer Service .Net Management Development

IVAN PATRICK OUANO

**** ****** ***** ( Houston, Texas 77019

(H) 713-***-**** (C) 713-***-**** ( *******@*****.***

INFORMATION TECHNOLOGY PROFESSIONAL

Consulting and Programming / Process Analysis / Application Development

Focused, motivated, and highly skilled IT professional with demonstrated

history of successfully developing technology applications that enhance

process efficiencies while reducing costs. Proactive and analytical problem

solver, reputable for surpassing expectations to deliver solutions to

complex challenges. Business growth catalyst, able to leverage diverse

knowledge to integrate technology tools with business strategies and

objectives. Dedicated team member and leader. Confident and effective

communicator.

AREAS OF EXPERTISE

Technology Solutions ( Cost Savings ( Infrastructure Support ( Project

Management

Analysis and Problem Solving ( Process Improvements ( VB.NET Programming (

Automation Technology

Team Leadership and Collaboration ( End-User Training and Support (

Communication

.NET Application Development and Upgrades ( Policy and Procedure Creation

PROFESSIONAL EXPERIENCE

FAYEZ SAROFIM & CO., Houston, Texas ( 2007-Present

Independently owned investment management company with $20B in assets under

management.

IT Consultant / Programmer, Portfolio Support Services

Formulate and present automation plans and methods that leverage technical

principles and capabilities to meet business needs. Team with clients to

implement automation technology solutions by enhancing existing

applications or designing and launching new applications. Provide support

for technical application frameworks on Winrunner, Office, and .Net. Devise

strategies to address targeted application concerns, delivering proposals

to key decision makers for authorization.

Key Contributions:

. Enhanced process efficiency by decreasing programmer- and user-input

requirements.

. Propelled normalization of 200+ (65%) of production scripts, cut repair

times, and improved overall service capabilities by developing detailed

framework and utilizing the same on primary front-end application.

Key Technologies:

. HP Winrunner 9.2 and QuickTest Professional

. Office Development: MS Excel, Access, Outlook VBA

. Windows Scripting: WSH, VBScript, and Script Runtime

. Visual Studio .NET 2002-2005, VB.NET

. VMware Workstation 6

KINDER MORGAN, INC., Houston, Texas ( 2006-2007

Leading North American pipeline transportation and energy storage company.

Approximately 8,000 employees.

Programmer Analyst, IT

Contributed as team member to design of new applications and improvement of

existing applications for use within the Natural Gas Pipeline (NGPL)

industry. Collaborated with end users to facilitate application use by

evaluating user needs and customizing solutions to meet the same. Created

business applications compatible with .NET frameworks, testing applications

and performing debugging as needed.

Cont'd.

IVAN PATRICK OUANO ( PAGE 2 ( *******@*****.***

Key Contributions:

. Completed 35% of team-assigned webform upgrades from VB6 to vb.net while

working as part of 4-member development team.

. Rapidly comprehended company's application framework, diving into

production forms by 2nd day on the job.

Key Technologies:

. SQL Programmer: SQL, and PL/SQL stored procedures and programs

. Windows Scripting, VBScript

. Visual SourceSafe

. Visual Studio .NET 2002-2005, VB.NET, VB6, ASP.NET, Crystal Reports

EXPEDITORS INTERNATIONAL OF WASHINGTON, INC., Houston, Texas ( 2004-2006

Global logistics company, providing supply chain flow services to customers

worldwide.

Regional Script Manager / Business Analyst, IT

Drove key performance improvements by restructuring work processes to

minimize costs, optimize quality, enhance service, and accelerate speed.

Conceptualized and evaluated automated solutions to resolve intricate

business challenges. Teamed with management personnel and business analysts

to spearhead application development projects, including defining project

scopes based on user needs, establishing schedules, and producing new front-

end VB applications. Maintained thorough project records. Compiled detailed

user manuals, and coached end users in applications' value and operation.

Created SQL Server 2000-based and Access-based relational database

management systems (RDBMS) with .NET client/server interface. Directed

operations of 11 regional offices.

Key Contributions:

. Positioned company to increase customers' business volumes while

maintaining level operational costs by designing and introducing process

that boosted efficiency and enhanced customer service; process was

subsequently adopted at the corporate level and implemented at multiple

company locations worldwide.

. Instituted standardized training guidelines in collaboration with

corporate leadership.

. Established new staff position charged with developing scripts to

automate production processes.

Key Technologies:

. Lotus Notes 6, Lotus Script

. Office Development: MS Excel, Access, Outlook VBA, DAO

. SQL Server 2000, SQL, Transact-SQL

. Windows Scripting: WSH, VBScript, and Script Runtime

. Visual Studio .NET 2002-2005, VB.NET, ASP.NET, Crystal Reports

EDUCATION

Bachelor of Business Administration in Management Information Systems

Baylor University, Waco, Texas ( 2004

AWARDS

"Employee of the Month", June 2005

Expeditors International of Washington, Inc.

"Recognition for Excellence Award", March 2005

Expeditors International of Washington, Inc.

Contact this candidate