Nancy Muldrow

**** ***** *** ****

Florence, SC *9506

Phone number: 843-***-**** or 843-***-****

Summary of Skills: Possess seven years of experience in customer

service industry, attention to detail, and working knowledge of

Microsoft Word, Excel, PowerPoint, Outlook, and Lotus Notes.

Education: Possess an Associate Degree in Legal Assistant/Paralegal.

Graduated from Florence-Darlington Technical College with a 3.5 GPA

Employment: 11/13/2007- 08/04/08, Washington Mutual, 843-***-****.

Position: Real Estate Tax Associate I. Duties include: Delivering

outstanding service to customers by efficiently paying real estate

taxes on time, fulfilling customer needs while working in a real

estate tax processing center by using various means of communication;

following company guidelines to perform tasks; resolving claimant

questions and problems by being knowledgeable on company products and

services.

02/05/2007-11/09/2007, Assurant Solutions, 843-***-****.

Position: Customer Care Specialist. Duties include: Delivering

outstanding service to customers over the telephone, fulfilling

customer needs while working in a hazard insurance processing center

by using various means of communication; following company guidelines

to perform tasks; resolving claimant questions and problems by being

knowledgeable on company products and services.

05/23/2005-02/02/2007, Kelly's Services (Blue Cross Blue Shield),

843-***-****. Position: Customer Service Representative and Claims

Analyst. Duties include: Delivering excellent customer service to

Medicare recipients over the telephone, fulfilling customer needs

while also keying in claims and working deferrals on the claim(s);

follow company guidelines to perform tasks; resolve issues and

problems and by being knowledgeable on company services.

05/2006-07/2006, Internship at Fallon Law Firm, 843-***-****.

Position: Intern (Paralegal). Duties include: Answering telephone

calls, providing legal research for Worker's Compensation cases,

preparing legal documents using Microsoft Word, Excel, and Outlook.

References available upon request.

Contact this candidate