Technician Engineer
Resume:
Andres Borrero
Jamaica, New York 11434
***********@*****.***
Qualifications
. Ability to learn and put to use procedural tasks on a sharp learning
curve.
. Ability to prioritize assignments and make strong decisions on the fly.
. Advanced Administrative knowledge of Windows 2000, XP, and Windows 7.
. Working knowledge of Microsoft Office 2000, 2003, and 2007.
. Intermediate working knowledge of various networking protocols, both
wired and wireless, LAN, WAN, and VLAN.
Education
06/2008 ASA - The College for Excellence, Brooklyn, NY
Associates of Occupational Studies in Computer Networking Administration &
Security
Experience
06/2009 - 9/2009 PC Support Services Technician for Department of
Education ASI System, Inc. New York, New York
. Installed Macs, PCs, printers, scanners, laptops, and lockdown units.
. Imaged PCs, Macs, and laptops with preconfigured operating systems with
software bundles.
. Diagnosed software issues and resolved problems on the fly.
. Break-fixed PC's, laptops, printers, scanners, Macs, CRT and LCD
monitors.
. Responsible for responding to daily tickets in a timely manner, keeping
helpdesk aware of all updates.
. Reported the need for replacement parts and units.
. Built a rapport with the schools' principles and faculty members.
. Responsible for keeping replaceable parts in inventory up to date at the
storage facility.
03/2009 - 06/2009 Desk Side Support Technician Consultant for Kings
County Hospital Compucom Systems New York, New York
. Dispatched workload tickets through Service Desk ticketing system to
field technicians.
. Fixed Desktop PCs, laptops, thin clients, and zero clients.
. Imaged PCs and laptops with preconfigured operating systems.
. Responsible for handling tickets assigned and closing them in a timely
fashion.
. Documented progress notes and work logs.
. Updating inventory database.
. Configured wireless devices to run efficiently on hospital's wireless
services, while using LeoStream Connection Broker.
. Performed maintenance, repairs, and reconfigurations on printers,
scanners, wireless devices, both networked and non-networked.
. Assisted user's with login problems, resetting of passwords, and
unlocking of user accounts.
. Performed small office moves while keeping track of inventory and its
locations.
10/2008 - 05/2009 Technical Engineer Consultant for J.P. Morgan Chase
Uni-Data & Communications, Inc. New York, New York
. Performed large scale office moves and rollouts.
. Worked on pc, laptop, printer, and other hardware break-fix tickets.
. Created accurate inventory spreadsheets for old and new hardware.
. Performed disk wipes of old hard drives in preparation for disposal.
. Configured, profiled, and deployed PC/Laptops to meet a daily quota.
02/2008 - 06/2008 Information Systems Technician Intern
Institute for Community Living New York, New York
. Assisted in the installation and administration of the Windows Server
2003 environment.
. Installed and configured computers for Local Area Network.
. Performed network administrative tasks on domain controller.
. Performed daily backups of network resources and duplication of those
backup tapes for distribution to remote location.
. Performed break-fix procedures on troubled PCs and thin clients.
. Certifications
09/2009 Dell Certified
10/2008 CompTIA A+ Certified
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