Customer Service Administrative Assistant

**** ******* **** **. ***. K*, Ft.Smith, AR *****

PHONE 479-***-**** .E-MAIL ****.******.*@*****.***

Amanda Mack

Skills Profile

Well-developed grammar and written communication skills with strong ability

to proofread and recognize errors

Excellent customer service skills with a strong sense of urgency when

adhering to customer needs

Capable of learning new skills and/or processes in a timely and efficient

manner

Computer Proficiency

Knowledge and use of Microsoft applications including Visio, Outlook, Word,

Excel, Publisher, and PowerPoint

Experience using online web tools and sites such as Lexis Nexis to conduct

research

Experience in AS400, REL, Clarity, Ariba, EDDS, JDE, APSS and AP Invoice

Viewer

Employment History

Demand Studios (August 2009-Present) - Independent

Content Producer/Writer

Research and write on various topics of interests ranging from pet health

to governmental legislation

Credited with nearly 200 published articles on sites such as ehow.com and

travels.com

Wal-Mart Stores, Inc. (February 2007 - September 2009) - Bentonville, AR

Paralegal

Supported construction attorney in drafting and executing legal

documentation

Researched and manage multiple construction projects requiring legal

assistance by being in constant communication with business associates and

outside vendors

Reviewed proposals for immigration compliance auditors by ensuring

compliance with Wal-Mart's Construction Contract language

Lead bi-weekly project status conference call with outside counsel

Communicated with all levels of Wal-Mart management and field associates

and act as a liaison between external legal representatives (i.e. outside

counsel) and Wal-Mart associates

Administrative Assistant

Generated and edited legal reports, documents and presentations for various

situations

Coordinated travel, accommodations and reimbursements for multiple

attorneys

Managed invoicing and budgeting issues for outside counsel

Obtained promotion to Paralegal within first five months of employment

Education

Bachelor of Arts, English (Completed December 2006)

Arkansas Tech University - Russellville, AR

Served as Vice President - Membership, Corresponding Secretary and Editor

in community service organization, Sigma Alpha Iota (Women's Music

Fraternity)

Awarded ATU University and Music Scholarships along with the Arkansas

Academic Challenge Scholarship

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