Customer Service Engineer
Resume:
Manasa Kalva
Bloomington,IL-61701
RECENT JOB TITLE : Siebel Administrator Lead
OBJECTIVE :
Seeking for the position of a Siebel Professional that utilize my skills and experience for
the growth of company and offers me challenging enviroment to work.
QUALIFICATION SUMMARY:
Support, training, release notifications, reports, queries, troubleshooting,First level
support, Second level support, server and application migration experience. Possess
excellent leadership, planning, scheduling, analytical, troubleshooting, problem solving,
organization, communication, interpersonal and customer service skills. Additional skills
include Siebel Configuration, Remedy, MS Excel, MS Word, WebLogic Administration.
EXPERIENCE HIGHLIGHTS:
Infosys Technologies Limited,Pune India.
Siebel Administrator (2003-2009)
Siebel Admin Profile
In a role as a Siebel administrator I have been responsible for providing
technical solutions for Infosys’ clients. I have good Siebel Server Administration
& implementation experience to offer clients, maximizing their potential for a
successful Siebel implementation. With overall 6 years of CRM (Siebel)
experience, worked with the client “LEVEL(3) COMMUNICATIONS” and
"British Telecom(BT)" in Siebel Domain in administration and support, and
have solid knowledge of the underlying technologies including Operating
Systems (such as Sun Solaris, Windows 2000/2003), Database (Oracle) .I also
have experience of working as Web logic Administrator which has been one of
the applications as part of our project.
I was responsible for monitoring proper usage and the effectiveness of all the
environments. I interacted with upper management on the health of the company
pipeline and forecast. I also managed the coordination of future releases,
determining the scope of the release.
Clients I worked for :
British telecom(BT)(2003-2006) and Level(3) Communications(2006-2009)
Applications : Siebel 7.6/7.7/7.8/8.1(eCommunications and eProduct Configurator) on
Sun Solaris and Windows 2003 .
Skills as Siebel Administrator
Worked as Senior Systems Engineer for Siebel Admin / Foundation team.
Siebel Administration and Configuration of Siebel Enterprise
Performance Analysis of critical environments and its Tuning
Siebel server administration and configuration of more than 11 development and
support environments.
Maintaining, documenting and tuning all Siebel 7.6/7.8/8.1 environments
Attend to production issues and try to find a resolution through a well-defined
escalation process
Support for Production environments related to server admin.
Minimizing deployment window by automating tasks.
. Have good experience working on siebel EIM .
Analysing and solving performance issues.
Also, acting as a consultant to work on different projects when issues arise.
Attending weekly/monthly status meetings
Daily arranging meeting at the EOD to make sure all tasks are done and Handover
is given to the onsite team.
Preparing health check report Templates(Shell scripts) to be used by team to send
health check report.
Training team members on various trouble shooting issues and core file analysis.
Handle all the severity 1 issues.
Troubleshooting application related issues by interactive with Development and
Testing teams.
Co-Ordinating with Oracle –database Administartion Team for Database related
issues.
Implementation of third party products on Siebel environments( Actuate,Clarify
and TIBCO).
Configuration of Siebel (7.6,7.7, 7.8 and, 8.1.1.0) gateway name server, Siebel
Application server, Siebel database on various environments.
Components Creation and allocation.
Identify and escalate performance issues
Performance tuning on Siebel environments.
Perform system health checks and make recommendations
User Creation at Application and Database Level.
. Maintain internal Siebel Application organizational structure
. Worked on Siebel ADM EAI and also tools like Remedy.
Deployment of SRF and migration activities from one Siebel environment to
other.
Identify and improve server performance
Provide Support for Production environments during GoLive and misc. issues
. Set up, upgrade, patch and support Siebel 8
. Finding and resolving queries concerning Siebel architecture
. Track, help and enhance use of procedures and processes applicable to the
management of Siebel environments.
. Collaborating with appropriate resources for maintaining environments and
resolving problems.
. Working knowledge of Oracle and Solaris
. Ability to communicate and collaborate effectively with multi-disciplinary team
members.
. Ability to consistently use formal incident /request management process and tool.
Strong organizational, analytical thinking skills and attention to detail.
. Ability to work on tasks to completion under minimal supervision.
Technical Skill Set
Enterprise Applications and Tools Operating Systems
Administrative Tasks on Siebel
Windows 2003/Sun Solaris 10
Installing Siebel 8.1.1.0
Windows 2003/Sun Solaris 10
Installing Oracle Server and Oracle
Window 2003/Sun Solaris 10
Adminstrative Skills
Actuate, Clarify and Tibco Integration tasks Sun Solaris 10
Education and Miscellaneous Skills
Bachelor of Technology in Electronics and Communication Engineering
from Jawaharlal Nehru Technological University, India
Fluent in English
Effective Communication and people Skills.
Contact this candidate