Customer Service Software

JIHAD M. HYJAZIE

**** ********** **** ***. # ***

Montreal, Quebec, H4B 1P1, Canada

Phone: 514-***-****

E-mail: ********@*****.***

QUALIFICATIONS SUMMARY:

. Bilingual self-motivated team player with a passion for software

engineering.

. 4+ years experience in full life-cycle enterprise-level software

development.

. 2+ years C++ development for mission-critical server/client

applications.

. Proven ability to quickly learn and master software methods and

technologies.

TECHNICAL SKILLS:

Languages & APIs: C++, STL, Boost, Win32, SQL, Java, C, C#, .NET,

ASP.NET.

XML, COM, Socket programming, Perl

& ksh.

OS: Windows, UNIX & Linux.

Software Methods: Agile, OOD, multi-threaded programming, Scrum, XP.

Networking Protocols: TCP/IP, DNS, FTP & SNMP.

EDUCATION:

Bachelor of Engineering, Computers - Co-op

2006

Concordia University, QC

WORK EXPERIENCE:

Software Designer

2007 - 2009

Miranda Technologies, Montr al, QC

C++, STL, Boost, Win32, SQL, C, Windows, VB, XML, COM, Socket programming,

Visual Studio, CVS, Tortoise, Visual Source Safe, Bugzilla, VersionOne

. Created, developed and maintained numerous Vertigo Xmedia software

products used in the TV industry for creation, management, automation and

playout of broadcast graphics for news and channel branding.

. Developed new features for XmediaServer, a complex multi-threaded

backbone server to the Vertigo Xmedia suite, including FTP media file

transfer and MOS multi-channel media file transfer & verification and

others.

. Developed XMSPanel2, an XmediaServer control panel required for server

configuration and integration customized for specific on-site client

needs.

. Developed XMSAS, a client-application simulator used for XmediaServer

performance and stress testing.

. Developed driver for Probel video router as a plug-in to the XStudio

graphics authoring software.

. Developed driver for Chyron's Lyric, a competing graphics playout

software, as a plug-in to our XStudio and XPlay authoring and playout

softwares; Key factor in winning contract with MediaGeneral.

. Provided comprehensive defect tracking and production support to a

variety of Xmedia suite products including XmediaServer, VxPublishAgent,

XMSPanel2, XStudio, XPlay.

Software Consultant

2006

Cisco, San Jose, California, USA

Perl, ksh, UNIX, Bugzilla

. Devised and executed detailed test plans to validate CISCO tools

developed to ensure coherent use of DU (Dollar Universe) software by

clients for high-resolution monitoring and scheduling of batch operations.

. Developed command-line tools used to validate client designs.

. Conducted troubleshooting on a daily basis to resolve complex design and

implementation issues incoming from over 100 CISCO clients.

. Provided consulting to help plan optimal IT infrastructure for batch

operations including granular root-cause analysis.

Software Developer

2003 - 2004

Canadian Space Agency, St-Hubert, Quebec

Java, Eclipse API & IDE, Windows

. Developed autonomy software based on GDH specifications.

. Created an integrated development environment (IDE) on top of the Eclipse

platform used for the development of GDH systems.

. Mediated numerous peer reviews to promote autonomy software upgrades and

integration with major CSA robotics projects.

FPGA Designer

2004

Canadian Space Agency, St-Hubert, Quebec

VHDL, Aldec Active-HDL, Xilinx

. Led the design of a complex high-frequency micro-controller to implement

the GDH autonomy kernel.

OTHER WORK EXPERIENCE:

Salesman

Super Monde des Athl tes, Montreal, QC

2002

Tip Top Tailors, Ottawa, ON

2001

. Participated in a team effort to provide effective service and helpful

information to clients interested in sports, urban and men's wear.

Customer Service Clerk

Toys'R'Us, Pointe-Claire, QC

1997-2001

. Provided friendly and prompt customer service to clients interested in

child-care equipment and large-sized toys.

VOLUNTEERING:

. Organize yearly community camps and inter-city camping trips.

HONORS & ACCOMPLISHMENTS

. Obtained Engineering & Computer Science Excellence Award - Dean's List

2002.

. First student at cole secondaire Pointe-Claire to obtain the Certificat

de Civisme in 1997 and the Certificat de Serviabilit in 1996.

References available upon request.

Contact this candidate