Manager Customer Service
Resume:
DONALD R. NAGY
**** ********* ****** *.*. Apt. G-4
North Canton, OH 44720
**********@*****.***
CAREER PROFILE
Extensive Operations Manufacturing experience in an extremely aggressive
environment for a market leader in a world class company, ISO
certification, and the application of Lean practices (Kanban, JIT, and
Kaizen). Proven ability to effectively provide Root Cause Analysis
training and application. Continuously improved customer service, product
quality, and employee morale. Known for reducing production costs every
year to assist in maintaining market leadership.
AREAS OF EFFECTIVNESS
. Motivating
. Production & Financial Planning
. Employee Development
. Product Knowledge
. Cost Analysis
. Budgeting
CAREER PROGRESSION
Goldrush Canton, OH 2009 to 2010
Buyer of Precious Metals.
SPX Service Solutions Cleveland, OH
2008
Specializes in the manufacturing and assembly of diagnostic electronics for
the automotive after market industry with high volume requirements.
Failure to meet the customer needs results in financial penalties.
Operations Manager
. Conducted Root Cause Fish Bone Analysis to address customer late
shipments and customer penalties resulting in annual savings of over
$500,000.
. Completed two product time studies with one resulting in a decision to
produce a product in the U.S. instead of China.
. Member of the SPX New Product Development Team working with engineers
and product managers.
. In first month, set an all time shipment record by shipping 207% of
planned shipments.
Schneller, Inc. Kent, OH 1977 to 2007
Employs over 200 people with facilities in the U.S., Europe, and Asia.
Specializes in custom processing of complex polymer formulations with end
products of decorative interiors for the Aerospace industry, which must
comply with the flammability regulations of the FAA. Processing includes
advanced color matching, compounding, precision coatings, decorative
printing, lamination, and texturing.
DONALD R. NAGY Page
Two
Director of Operations Kent, OH and Pinellas Park, FL 2006 to
2007
Responsible for Materials Management, Process Engineering, Color Lab,
Production Departments, Final Inspection, and Shipping, totaling 120
employees.
. Via planning and discipline achieved and maintained ISO 9001:2000,
Title V, and OSHA compliance and played a role in Root Cause Analysis
training for 200 employees.
. Developed and implemented customer focused performance objectives
related to on-time delivery and quality for all Schneller employees
which are used for annual performance evaluation ratings/profit sharing
measures. The result was that all employees were "rowing in the same
direction" and OTD improved from 89% to 97%.
. Prepared, implemented, and maintained financial budgets and controls.
Implemented corrective actions as needed, which resulted in a very high
success rate of meeting company objectives.
. Implemented Visual Factory Management to improve quality, productivity,
on-time delivery, profitability, cost reduction, safety, and most
importantly employee morale.
Director of Manufacturing
2005
Responsible for Materials Management, Color Lab, Final Inspection, and
Production departments totaling 75 employees.
Production Manager 2000
to 2004
Managed all production departments including budgeting and meeting
financial goals. Managed several production work center Kaizen Blitz
efforts, typically resulting in set-up labor operation standards
improvements ranging from 20% to 40%.
. Reduced scrap material by 30%.
. Trained and implemented 5S Program in Operations and Manufacturing to
improve organization, cleanliness, and standardization.
. Leading member of team that evaluated and selected Enterprise Resource
Planning system.
. Implemented a program that resulted in annual reimbursement from the
state of Ohio for employee training costs ranging from $30,000 to
$100,000 annually.
General Manager Pinellas Park, FL 1994-1999
Responsible for Production, Quality Assurance, Materials Management,
Maintenance, Human Resources, Research and Development, Environmental and
Safety.
. Managed a $1 million project which reduced total floor space
requirements by 30% and increased manufacturing throughput in all work
centers ranging from 40% to 300%.
. Assessed effectiveness of Paris, France Manufacturing Operation.
Outcome was the closure of the Paris manufacturing facility, including
the transfer of production, materials, and equipment to operations in
the U.S.
. Implemented 5S Program in all departments to improve organization,
cleanliness, and standardization.
Production Manager
1992- 1994
Materials Manager
1990- 1992
EDUCATION
BA Business Management; Malone College; Canton, OH
AA Applied Business Management Technology; Stark Technical College; North
Canton, OH
National Association of Purchasing Management
CPM Certification; 1992 to 2000
Title V Compliance & Occupational Safety and Health Compliance
MAGNET (formerly Cleveland Advanced Manufacturing Program)
Lean 101, Kaizen, Root Cause Analysis, Kanban, Visual Factory Management
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