Manager Management
Resume:
STEPHEN C. RING
***** ********* **** **** ***. C
Huntley, Illinois 60142
******@*****.***
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Operations Manager with proven experience in project management, risk
remediation, credit operations and implementation. Proven experience in
ability to manage and motivate teams. Recognized for achieving high
levels of productivity as a leader and individual contributor. Excellent
verbal and written communication along with strong organizational skills.
Proficient in: Excel, Word, PowerPoint, Proficient in: Outlook and Lotus Notes
Access, Project
Proficient in Visio
EXPERIENCE
Wal-Mart, Inc. -- McHenry, IL
February 2009 - September 2009
Assistant Store Manager
* Manage a 50 person team effectively increasing morale and productivity.
* Measure productivity using metrics and scorecards, illustrating increase
in utilization and proficiency by 30%.
* Developed reports for trend analysis providing information on staffing
plans and resource management utilized for effective scheduling
purposes correlating with work load.
* Assess and deliver associate development and training needs in order to
increase proficiency with workloads.
JPMorgan Chase - Elgin, IL
October 2004 - October 2008
Manager, Operational Risk (January 2008 - October 2008)
* Remediated client level Risk issues preventing financial loss to the
bank in upwards of $100K per month by reducing credit lines and
securing collateral on failing organizations.
* Implemented and maintained Commercial Card Policies and Procedures in
order to communicate consistency with staff and reduce risk in
collaboration with senior operational team including Treasury Risk and
Compliance partners.
* Championed Commercial Card Controlled Self -Assessment (CSA) to assess
potential risk concerns and coordinated / executed remediation with
operational partners including senior operations and Treasury Risk
partners.
* Developed monitoring strategy for early indicators for risk to the
organization preventing over $50K of losses per week.
* Administered regular tests related to privacy and data confidentiality
ensuring compliance with Sarbanes Oxley (SOX) requirements while
increasing compliance from 70% to 90%.
Manager, Credit Operations (December 2005 - January 2008)
* Consolidated operational functions with off-shore vendor saving $2.2M per
year.
* Organized the closure of operational site in Salt Lake City saving $500K
per year.
* Migrated all Credit Operations functions from Salt Lake City to Elgin
site improving efficiency and saving over $200K per year.
* Developed metric reporting within Credit Operations used to manage
resources.
* Developed High Risk working group to discuss indications of loss to the
bank saving the bank $100K on average per month.
* Executed review of credit worthiness on Individual Liability accounts to
reduce bank exposure.
* Organized outstanding reporting to Credit system for accurate reserve
withholdings.
* Evaluated assigned credit limits for reduction to reduce exposure and
potential risk.
Implementation Specialist (October 2004 - December 2005)
* Assisted manager with development and implementation of employee
performance scorecards used to define and communicate development and
training needs.
* Developed time studies database for capacity planning, and implemented to
increase implementation capacity per specialist.
* Managed implementation of the public sector commercial card program.
* Trained all clients on software application Smart Data On-Line (SDOL).
* Implemented process improvements related to client implementation which
improved time and quality to implement.
Discount Development Services, LLC - Chicago, IL
August 1999 - December 2003
Manager, Operations
* Managed and trained Operations and Fulfillment staff on policies and
procedures.
* Reduced fulfillment turnaround time from three (3) business days to two
(2) by implementing task schedules for each employee, based on
strengths.
* Managed Fulfillment cost for both in-house and outsource production.
* Oversaw fulfillment inventory ensuring effective management with least
amount of overhead.
* Developed policies for job implementations, including time frames for
each set-up and approval process reducing time from 10 days to 5.
* Collaborated with Director of Operations, IT Department, Operations
Staff in Atlanta, and any other appropriate parties with regards to new
business and systems development.
* Corresponded closely with Account Management and IT Department on new job
implementation.
Manager, Client Services
* Developed Account Executives and Account Representatives to support in
administration of new and existing client programs.
* Executed creation and implementation of new policies and procedures
within Client Services department.
* Managed client-base via implementation, marketing, administration, and
"big picture" philosophy.
* Oversaw set-up, testing, implementation, and training for new and
existing client programs ensuring accuracy and completion.
* Assisted Director of Operations in process planning.
EDUCATION AND PROFESSIONAL TRAINING
B.A. in Management
Northern Illinois University, Dekalb, Illinois
A.A. in Science
McHenry County College, Crystal Lake, Illinois
Managing Multiple Tasks and Prioritization
Business Writing and Grammar
Microsoft Access Level 1
COMPUTER SKILLS
TSYS
EDS
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