Customer Service Technician

Zachary L. Robinson

*** ******* ******

*** *

Bakersfield, Ca.93308

Mobile: 530-***-****

Email: *******@*****.***

Objective

Secure an opportunity to enhance the computer system capabilities of a well-respected company while fully utilizing my 18 years of customer service experience, my computer expertise and my impressive professional attitude.

Skills & Qualifications

Computer Technician able to diagnose, repair, upgrade, build troubleshoot and install computers.

Windows 95/98/2000/XP/Vista installation, configuration, customizations, network integration, administration and other related skills.

Windows NT Workstation/2000/XP/Vista installation, system environment configuration, remote access.

Windows NT Server/2000/XP installation, configuration on single or multiple domains

TCP/IP 4.0 installation, configuration, testing and troubleshooting.

Internet Information Server 3.0 installation, configuration, and troubleshooting.

Software/Equipment Utilization

MS-DOS, Windows 3.1, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows Vista, Microsoft Office, Microsoft Publisher, Microsoft Outlook, VNC, Disk Copy, Norton Ghost, MS Proxy Server, HP Open View, PC Anywhere, Capture, Norton Anti-Virus, Norton Utilities, Novell, Compaq, Toshiba, HP, Dell, ALR, Gateway, Lexmark Printers, Epson Printers, HP Printers.

Education

Star Technical Institute, DE, 1988

Electronics Repair and Computer Repair

A+ Certified Hardware Technician

University of Phoenix, Present

Work Experience

Corestaff Technology Group April 2007-Present

A contract technician for CompuCom responsible for configuring, installing customer applications, setup of hardware devises and re-imaging IBM workstations for Wells Fargo banks and other companies. Providing increased productivity and capabilities through upgrading of computer systems, the removal and replacement of hardware and software for employees and consumer needs.

In Software and Hardware Co. August 1997-Present

A pc technician for various companies and small businesses throughout the country as well as Canada.

Troubleshooting, maintenance work, repairing and upgrading computer systems for business or personal use.

References

Nichelle Robinson, Financial Aide Advisor. Chenney University, Pa. 302-***-****

Susan Manuel, Chief Executive Officer. Strategic Visions, Ca. 310-***-****

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