Manager Account Executive

Thomas Hackett

** ****** ****** ? Plainville, CT 06062 ? 860-***-**** ?

********@*******.***

Summary

Technology professional, possessing 20+ years of experience in developing,

designing, and implementing emerging voice, data, and mobility solutions.

Knowledgeable on in current trends such as virtualization, content

distribution, and SIP.

Experience

Cross Telecom, 10900 Nesbitt Ave, Bloomington, MN. 2009 - Present

National Account Manager

At Cross I work with over 600 technology partners, to solve business

problems using innovative technologies. Work with "C" and executive levels

to develop solutions that offer a competitive advantage and a rate of

return on investment.

AT&T 111 Trumbull Street, Hartford, CT 2007 - 2009

Account Executive for AT&T's Premier Client Group

Responsible for high technology and global accounts. Experienced in

content distribution and digital media content management. Experience with

many access technologies and building large networks for customers.

Exposure to many diverse technologies including Mobility, Content

Distribution, MPLS, etc and able to apply to solve virtually any

business problem.

Avaya Inc. Fifth Ave, New York, NY 2003 - 2007

Global Account Manager for Time Warner Inc

Managed Time Inc Manhattan, Avaya's most valued account. Time Inc is a

reference account for VoIP products and services, along with an application

stack that consisted of contact center, mobility, messaging, conferencing,

and desktop voice instrument applications. Also supported large

opportunities at Time Warner Cable including a 2 million dollar call center

win in Waco, TX in 2006.

. Lead cross-functional team for the decommissioning of competitor's

10,000 lines central office switch at TIME's headquarters in NYC.

Replaced with 6,000 lines of VoIP and approximately 4000 lines of TDM

over 18 months.

. Designed Hub & Spoke VoIP architecture for the connection of 100 Time

Inc locations to 4 hub server locations.

. Transitioned Time Inc to an intelligent communications architecture

integrating VoIP with mobility, messaging, contact center, and smart

voice instrument applications.

. Created and implemented Contact Center & VoIP architecture for Time

Warner Book Group and Hachette Book Group USA.

. Sold and implemented value added services and applications to support

VoIP networks.

. Designed and sold 700 seat contact center for TIME Inc Customer

Service in Tampa Florida.

. Designed and sold 3000 seat competitive switch displacement for Time

Inc UK

Lucent Technologies / Avaya Inc. Mt Airy Rd, Basking Ridge NJ 97 - 2003

Account Executive for AT&T Solutions and United Health Group

Supported AT&T's outsourcing relationship with United Health Group (sell

through) and also supported United Health Group direct sales. Sold and

implemented complete technology refresh for all of United Health Group's

contact centers and Minneapolis campus offices. Successfully managed a

complex relationship earning the trust of both AT&T and United Health

Group.

. Supported both AT&T Solutions and United Health Group through the

challenges of outsourcing. Designed and implemented product upgrades

for 40 contact centers and 28 IVRs.

. Designed and sold a 3500 line competitive displacement for the United

Health Group campus in Minneapolis.

. Traveled across the United States providing sales presentations and

knowledge transfer on Avaya contact center, messaging, and IVR.

. Generated many RFP's. Well versed on contracts, terms and conditions,

and supporting all cycles of a sale.

MetLife HealthCare/United Health Group Westport, CT 1993 -

1997

Telecommunications Analyst

Provided telecom consulting expertise to business management and healthcare

professionals. Managed large telecommunications projects consisting of

voice carrier network tear down and rebuild and customer premise

infrastructure refresh.

Professional Development

Solid education in emerging technologies, leadership, and team building.

Education

Central CT State University - Business Admin/MIS

University of New Haven - Business Admin

References:

Available Upon Request

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