Manager Customer Service

JOSHUA DANART

***** ***** ********** *****, ****** TX 78747

********@*******.***

EXPERIENCE

MEDIBANK PRIVATE LIMITED

IT Commercial Contracts Manager

September 2008 - Present. Melbourne, Australia

Established standard mechanisms for deliverables management,

contractual obligations, and reporting;

. Serve as the principal point of contact for all of Medibank's

Tier 1 IT vendors, such as IBM, SAP, Computer Associates,

NetApp, Oracle, and Fujitsu;

. Provide senior group and corporate management with analysis of

contractual risk and methods to mitigate risk;

. Negotiate IT vendor contracts ranging from $150k to $7m AUD for

the supply of goods and services to Medibank;

. Ensure Medibank obtains best possible commercial terms through

effective negotiation

. Act as vendor manager for all of Medibank's IT RFTs and RFPs;

. Established vendor risk framework for all IT suppliers;

. Implemented vendor scorecarding project to monitor vendor

performance and perception;

. Monitor and enforce vendor performance against contractual

obligations;

. Chair monthly IT vendor meetings with Tier 1 IT vendors.

BAE SYSTEMS AUSTRALIA DEFENCE PTY LTD

LHD Platform Commercial Manager, LHD Project

August 2007 - September 2008. Melbourne, Australia

. Assisted in negotiating $1.2bn defense contract to fabricate two

integrated hulls with Spanish shipbuilder, Navantia.

. Ensured that contractual arrangements and contract

administration in bids were implemented correctly for a $3.3bn

major naval defense contract for the Commonwealth of Australia;

. Provided contract administration to divisional profit centers;

. Ensured proactive issue/dispute resolution

. Represented the business in negotiations and official occasions;

. Acted as a single point of contact for all issues in relation to

contract compliance;

. Effective management of variations to the subcontract to ensure

that impacts are fully understood and communicated;

. Identification, analysis, and management of risks;

. Ensured the effective and efficient implementation of risk

mitigation strategies; and,

. Assisted with the development of corporate commercial policy and

procedures within the business.

ORACLE CORPORATION

Business Planning Manager, Oracle Retail Global Business Unit (RGBU), Asia

Pacific Region

November 2005 - August 2007. Melbourne, Australia

. Worked with Senior divisional management on all operational

issues in regards to RGBU consulting projects around the region;

. Generated divisional reports based on divisional KPIs;

. Ensured regional revenue forecast accuracy;

. Assisted field staff with issue resolution and understanding of

company policy and procedures;

. Acted as sole point of contact for all operational issues for

the Asia Pacific region;

. Responsible for the negotiation, booking, and processing of RGBU

subcontractor agreements;

. Assisted consulting services sales team in responding to request

for quotes to ensure that Oracle's standard business practices

are complied with;

. Responsible for the negotiation, booking, and processing of RGBU

customer contracts;

. Acted as liaison between Line of Business (LOB) and back office

support either in the Oracle Shared Service Center in Bangalore

or Operations team in Minneapolis.

Manager, Consulting and APS Contracts and Consulting Business Practices

Asia Pacific Region August 2003 - September 2005. Sydney, Australia

. Acted as the sole Divisional Process Owner (DPO) for Oracle

Consulting Services and Advance Product Support (APS) contracts

for the entire Asia Pacific region;

. Developed and implemented the framework to establish a

consulting contracts and APS contracts team for Asia Pacific

Region;

. Acted as the sole DPO for Consulting Business Practices

assisting the consulting line of business in mitigating risk and

providing advice to senior divisional management;

. Served as divisional point person to provide guidance and

assistance with documentation and process issues;

. Created a team of ten (10) contract specialists throughout the

region;

. Acted as a functional manager for the ten contract specialists;

. Assisted with Quality Assurance reviews to ensure compliance

with Oracle policy.

. Assisted in the training of contract specialists;

. Ensured compliance with Oracle's global business practices

policies, especially in regards to Sarbanes-Oxley (SOX)

requirements;

. Worked with Global Process Owners (GPO) on SOX audits and

testing;

. Analysis of KPIs to ensure that new business processes are

efficient; and,

. Ensured contractual compliance with Revenue Recognition policies

Manager, Contracts South Super Region August 2000 - August 2003. Houston,

Texas

. Managed a team of five (5) contract specialists;

. Signing Authority of $2mm;

. Ensured efficient business processes;

. Provided mentoring and coaching; and,

. Ensured provision of top quality customer service.

Senior Contract Administrator September 1999 - August 2000. Houston,

Texas

. Reviewed, negotiated, and drafted standard and non-standard Time

and Material (T&M) and Fixed Price (FP) engagement contracts for

consulting services;

. Responsible for ensuring compliance to company policy; and,

. Ensured correct booking and funding requirements for projects.

DUKE ENERGY

Senior Legal Specialist October 1998 - September 1999. Houston, Texas

. Tracked existing litigation for various pipeline business units;

. Led Due diligence research efforts for the companies various

mergers and acquisitions;

. Assisted with Legal Department budget forecasting; and,

. Drafted standard Engineering, Procurement, and Construction

(EPC) contracts for various business units.

MCDERMOTT INTERNATIONAL

J. Ray McDermott, Inc. Contracts Specialist June 1997 - October 1998.

Houston, Texas

. Coordinated and administered company/agent relationships for

various business units;

. Served as company point person for all US Foreign Corrupt

Practices Act (FCPA) and Securities and Exchange Commission

(SEC) issues concerning foreign agent representation of the

company; and,

. Managed company's compliance in regards to US Boycott

regulations.

McDermott Shipbuilding, Inc. Contracts Specialist November 1995 - June

1997. New Orleans, Louisiana

. Managed subcontractor/vendor contract administration;

. Ensured subcontractor compliance with contract terms and

conditions, focusing on insurance; and,

. Involved in multiple contract negotiations with external customers.

EDUCATION

University of Rhode Island, September 1989 - May 1993. Kingston, Rhode

Island. B.A. in Marine Affairs, Department of Marine Affairs.

COMPUTER SKILLS

. Oracle: Collaboration Suite and Financial Applications

. Microsoft Office Applications (Word, Excel, Powerpoint)

. Netscape Communicator

. Lotus Notes

LANGUAGE SKILLS

Fluent in Spanish, both in reading and speaking. Basic Portuguese skills,

ability to read Portuguese.

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