Sales Manager

H. ELENA WRIGHT

813-***-**** (H) 847-***-**** (C)

Tampa Bay, Florida ********@*****.***

SUMMARY OF QUALIFICATIONS

Results oriented, self motivated Sales Account Manager with over 20 years of Sales and

Operations experience. Committed team player with a proven ability to exceed set goals and

deadlines. Demonstrated exceptional focus and follow through skills and a superior record for

achieving efficiencies, process improvements and productivity. Strengths include:

Program Development Forward Looking New Product Introductions

Account Management Product Knowledge Strategy Development

Team Player Mentor/Motivator Deadline Conscious

PROFESSIONAL EXPERIENCE

DISCOVER FINANCIAL SERVICES (DFS), Riverwoods, IL 1987-2008

Discover Financial Services (NYSE: DFS) is a leading credit card issuer and electronic

payment services company with one of the most recognized brands in U.S. financial

services. Since its inception in 1986, the company has become one of the largest card

issuers in the United States. The company operates the Discover card, America's cash

rewards pioneer, and offers student and personal loans, as well as saving products such as

certificates of deposit and money market accounts. Its payments businesses consist of

Discover Network, with millions of merchant and cash access locations; PULSE, one of

the nation's leading ATM/debit networks; and Diners Club International, a global

payments network with acceptance in 185 countries and territories

Sales Automation Manager - Network Sales 1999–2008

Maintained electronic sales environment, evaluated product success, managed hardware/software

enhancements for sales acquisition. Managed relationships with Business Technology, Network

Operations and Network Sales to continuously improve sales acquisition automation processes.

• Evaluated, tested, and successfully deployed 3 Network hardware exchanges and

software upgrades (2001, 2003, 2005) to remote Sales personnel resulting in sales

efficiencies and process improvements

• Implemented process improvements to the Sales Representative order entry and merchant

boarding system resulting in an estimated 15-20% increase in efficiency

• Implemented and executed the deployment of an electronic pricing tool eliminating the

need for sales representatives to call for sales quotes during the sales process, thus

enhancing the sales process, customer experience and relationship, sales growth and

ultimately a reduction in telecom expenses.

• Developed and managed staff of 7 direct reports providing support to approximately

550+ remote employees

Relationship Manager - Network Operations 1998-

1999

Elena Wright

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Managed external relationships with credit card acquirers. Collaborated with cross functional

teams to develop action plans to support bankcard business.

• Communicated bankcard programs policies to Operations contacts.

• Senior point of escalation between various internal departments for problem ticket

notification and resolution.

• 1999 President’s Plate Recipient for outstanding support contributions

Senior Account Executive - Regional Sales 1996-1998

Implemented sales strategies to acquire target and major merchant accounts to accept Discover

Card branded cards

• Account acquisition and portfolio management for Northern Illinois and Southern

Wisconsin. Met and exceeded all signings goals, achieved 125% of quota for incentive

goals, signing numerous targeted establishments.

• Key Acquisitions – Northwestern University, Snap-On Tools

• Developed account servicing strategies for new merchants

Trade Show Sales Manager - National Accounts/Medical Services 1993–1996

Managed team of six trade show team specialists. Coordinated administration of trade show sales

and incentive programs. Developed and implemented programs to increase acceptance, visibility,

and volume at active and inactive merchant locations.

• Increased new medical account acquisitions in all medical categories by 80% in a 6

month period.

• Established priorities for staffing shows and achieving sales goals which resulted in

national card recognition.

• Followed up on generated show leads and closed 80% of all follow-up calls.

EDUCATION

Bachelor of Arts – Business Administration/Psychology, Columbia College, Columbia, MO

TRAINING/SEMINARS

Project Management, Performance Management, Personnel Management, Information Security,

Leadership and Effective Selling Skills

COMPUTER SKILLS

MS Office Suite: MS Word, MS Excel, MS PowerPoint, MS Outlook

MILITARY SERVICE

United States Army, Finance Corps

Honorable Discharge

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