Customer Service Sales

CRAIG ALAN GRIFFIN

**** ****** **** ***** . **********, North Carolina 27410

**********@****.*** . 336-***-**** (main)

Gifted professional with 10 years of solid estimating, account

management/sales, application engineering, and project management

experience of electrical distribution products to

manufacturing/construction markets

Results-oriented sales engineer with a proven track record of increasing

revenue, building and retaining customer relationships, and achieving sales

quota to KPI. A successful history of implementing achieving sales

objectives in a team environment, with a dedicated awareness and firm

understanding of the importance of priorities and deadlines. Ability to

employ diverse tactics, including: pre-sales, contract negotiations,

bidding, quotations, and closing aspects. Knowledge of all financial

aspects of estimating electrical projects with the ability to provide VE

ideas, perform gap analysis, and change initiatives.

Core areas of performance include:

? Account Management & Business Development ? Project Management(complete

lifecycle)

? Industrial Sales(Electrical & Mechanical) ? RFP/RFI/Quotation

Generation

? Customer Service ? Distribution/Manufacturing Liaison

? Project Estimating ? Negotiating and Closing

? Lean Manufacturing(Kanban & Automated Systems) ? Extensive Electrical

Product Knowledge

WORK HISTORY

SQUARE D COMPANY 10/2008 - 10/1999

Greensboro, North Carolina

One of the most trusted names in electrical distribution and power control

products - from residential/commercial/ industrial construction with

specialization in the manufacture and distribution of switchgear, circuit

breakers, motor control centers, VFDs and soft starters, transformers and

an entire line of electrical products.

Technical Support Specialist/Project Manager (2008-2002)

Senior inside sales engineer with account responsibility,

technical/quotation support, and project management responsibility for

sales territory consisting of 11 counties and 11 distributors. Responsible

for all pre/post sales initiatives(bid strategies, customer contact,

RFPs/RFQs, negotiations, order entry, initiating change orders, scheduling,

tracking, expediting, invoicing and claim reconciliation). Daily use of

plan room websites, Carolinas AGC and Dodge Room, to review construction

blueprints and specifications.

Solely responsible for $6M of yearly estimating and project management of

electrical "gear" portion for awarded project bid jobs for 6 out of 9 years

Take-off responsibility for 85% or more of quotations (public bid and

design & build) of multiple HV/MV/LV electrical "gear" projects(WWTP,

schools, commercial, industrial, data centers, hi-rise hotels, multi-unit

apartments, OEMs, and municipalities)

Achieved 90% or better take-off accuracy for consecutive years

Responsible for more that $200K of VE cost savings per year for consecutive

years

Achieved quota for "reducing claims out of cycle" for 8 out of 9 years

Increased strategic customer accounts by 30% or better for 7 out of 9 years

Graded as "Excellent" in customer service by distributors for consecutive

years in "Customer Service Survey"

Technical Support Consultant (2002-2001)

Performed sales calls and job walk thrus to verify equipment installation,

product delivery, and correct application of products with electrical

contractors. Coordinated with AE, PSG, and third party vendors to ensure

correct design/ layout of electrical equipment (switchboards, panelboards,

transformers, MCCs, drives, Unit Substations, Metercenters, Drawout

Switchgear, and other electrical control products).

Prepared small to large quotations ($0 to $10M plus) for electrical

projects for all segment market

Responsible for $1M - $3M volume of total electrical "gear" sales/yr. per

quota for consecutive years

Met KPI achievements several consecutive years to grow sales quota and key

accounts

Achieved "M+ or E" (meets plus or excellent) on appraisal for sales quota

and performance

Technical Support Representative (2001-1999)

Generated proposals/quotations/specifications/technical reports(ie.

submittal drawing packages) to procure construction project business.

Worked with specifying engineers and consultants to standardize electrical

products and systems.

Provided back-up support for quotation/order management of project jobs

sized $25K and less

Analyze one-line diagrams for electrical distribution layout to generate

BOMs

Work to coordinate start-up services and commissioning services for initial

powering of electrical systems

Worked with SE's and PM's to coordinate bid strategies to analyze bid/no-

bid opportunities

Previous Work Experience:

Contract Project Engineer, Tri-Tech Services (1998)

Quality Engineer/Manufacturing Engineer, Cutler Hammer (1997/1998)

PROJECT ESTIMATED AND MANAGED

Proximity Hotel(LEED project) - Greensboro, NC

Embassy Suites - Concord, NC

Pennybyrn Assisted Living Facility - Jamestown, NC

Ronald Reagan High School - Pfafftown, NC

UNC-Wilmington Seahawk Village - Wilmington, NC

Prince Resort & Harborgate Resort - North Myrtle Beach, SC

Westover Church - Greensboro, NC

Wake Forest University Baptist Medical Center - Winston Salem, NC

USPS Bulk Mail Facility - Greensboro, NC

NC A & T State University Aggie Suites and Aggie Village - Greensboro, NC

(over 1000 projects estimated and managed)

SOFTWARE TRAINING & CODE KNOWLEDGE

MS Office(Word,Excel,PowerPoint,Project)

Adobe Acrobat

E-File and Windchill Scanning Software

AutoDesk/AutoCAD

SAP Peer Expert

8D Problem Solving & "Cost of Quality" Certification

NEMA/IEC/UL Standards & NEC/NFPA/FEMA Codes

Multiple Electrical Estimating Software

EXTENSIVE PRODUCT KNOWLEDGE(600V-120V & 38kV-5kv; 0 - 5000A)

? Surge Arrestors ? Substations ? Motor Control Centers ?

Switchgear and Switchboards

? Drives & Softstarter ? Panelboards ? Metering Equipment ? Energy

Management Solutions

? Control Products ? Sensors ? Power Monitoring Equipment ? Oil-

filled/Dry Type Transformers

EDUCATION

BS in Industrial Technology(Manufacturing Systems) - North Carolina A&T

State University

BS in Industrial Technology(Electronic & Computer Technology) - North

Carolina A&T State University

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