Engineer Quality Assurance
Resume:
TIMOTHY W CORNEILLE
*********@*****.***
P.O.box 174 Crandall, TX. 75114
SUMMARY
Desktop Engineer, Helpdesk, Application Engineer, Telecommunication
Engineer,
Technical Specialist Engineer, Customer Support Specialist, Trouble
Shooting
System Engineer, Verification Engineer, Test and Turn up
Quality assurance Engineer
Writer
EXPERIENCE
QNET Information Services
2007-present
Responsible for upgrading and support of Mobile Data Terminal mapping
software for Police and Fire department vehicles. Responsible for handling
and correcting day to day issues concerning desktop support such as
software and hardware upgrades.
Assisted with the development of ticketing systems and
knowledgebase for company use.
QNET Information Services Contractor for BUCHANAN and ASSOCIATES.
Responsible for all aspects of Service desk technical support
for Dallas county employees in a wide range of programs which include, the
Adult and Juvenile information System, Oracle Ebusiness Suite, Groupwise,
Odyssey, Novell and Forvus, which include Triage, password resets, and
first level support. PowerPoint Presentation development. Test development
for PowerPoint presentations. Also involved with some Knowledgebase
articles, writing training materials, and some involvement with improvement
proposals for the CTS. (call tracking system)
Assisting with the training and acclimation of new employees.
Time Off To Write Novels
2005 - 2007 Published.
Various Temporary
positions 2003 - 2005
Positions including equipment installation and cutovers of
Central Office communication equipment, Security Supervisor, Metal Company
Supervisor, and Landscape Architect.
ADC TELECOMMUNICATIONS INC, Richardson, TX 1999 - 2003
Telecommunication TAC and Application Engineer; Responsible for all
aspects of technical support. Design, develop, and communicate all training
materials associated with Pre-sales and Post Sales Support. Responsible for
initiating time management programs to improve the efficiency of technical
support staff.
Manage the technical support activity for
the Field Service Engineers. Assemble detail, calculate sales margins,
interaction with vendors, and develop contracts for bidding service to
prospective customers. Develop scheduling of activities to support customer
requirements. Responsible for the management of time keeping and
maintenance of job cost. Extensive knowledge of Broadband, ATM, Sonet and
Optical Equipment as well as print reading and troubleshooting Electronic,
Electrical, and Mechanical Equipment.
MCI WORLDCOM, Richardson, TX 1996 - 1999
Technical Specialist Engineer II; Responsible for all aspects of technical
support. Design, develop, and communicate all materials associated with pre
and post sales.
Responsible for initiating time management programs to improve the
efficiency of technical support staff. Manage the technical support
activity for the Field Service Engineers. Manage relations with vendors.
Responsible for the test and turn up of Nortel and Fujitsu Telecom
equipment. Extensive knowledge of ATM, Sonet and Optical Equipment.
Software Upgrades, Plug and Play Hardware Upgrades.
Hardware and Software verification as well Schematic verification.
Ds1, Ds3, Oc3-
Oc192, TL1, Testing from manufacturing.
OCEANEERING INTERNATIONAL INC., Bayou Vista, LA. 1992 - 1996
Electronic Engineering Technician; Engineering support for electronic ocean
exploration equipment. Quality Assurance. Hardware Verification from
Manufacturing.
Responsible for maintenance and upkeep of
telemetry systems, servo robotics. Responsible for maintenance to electro-
mechanical equipment, all associated systems.
EDUCATION
ITT TECHNICAL INSTITUTE, Garland TX. 1992
AS Electronic Engineering
PONCHATOULA HIGH SCHOOL, Ponchatoula LA. 1985
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