Management System

Lucy Tang

San Jose, CA + M: 408-***-**** + ****.****@*****.*** + US

Citizen

Objectives

To seek a career in an exciting and challenging environment, that will help

me exhibit and enhance my analytical & management skills while contributing

towards the growth of the organization.

Business Analyst Skills

. Requirements Elicitation (Interviewing, Survey, Questionnaire,

Workshops, Observing, Reverse Engineering Existing Systems)

. Requirement Risk Management

. Requirement Analysis (Use Cases, User Stories, UML diagrams, Business

Process Modeling)

. Solution Assessment and Validation

. Change Management

Experiences

Oxford Global Resources (Beverly, MA), July 2008 to March 2009

A provider of IT and engineering consultants to clients who need

specialized expertise for mission-critical project

Senior Business Systems Analyst - Application Development Department

Customer Relationship Management System Upgrade

. Gathered requirements from product owners, analyzed system and business

processes, and presented results to top executives for project approval

. Led a series of use case workshops with subject matter experts and made

certain use cases were traceable back to the business requirements

. Worked with the developers to ensure that each system requirements were

feasible and if not, mitigated the issues with either developers or

product owners to come up with an alternative solution

AMGEN (Thousand Oaks, CA) - June 2003 to July 2008

A biotech company that discovers, develops, manufactures and markets human

therapeutics

Senior Business Systems Analyst - Business Information System Department

Legal Matter Management Upgrade (Manage and capture data from cases)

. Established project scope and expectations, developed a timeline, and

ensured milestones and deadlines

. Translated business requirements to system requirement specifications for

system configuration

. Garnered accolades from legal staff by successfully upgrading the system

with improved functionality and efficiency

Business Systems Analyst - R&D Information System Department

Regulated R&D Metrics Reporting System

. Replaced an aging Excel system with a Cognos system that allowed reports

to be created and accessed 24/7 via the web so that executives can make

immediate business decisions thus gaining competitive advantage

. Identified system gaps in the Excel system, interviewed product

owners, and established improvement areas

. Re-engineered system processes and ensured all product documentation were

in compliance with FDA regulations

Clinical Trial Database Retirement/Data Migration

. Worked with architects, system owners, and product owners to identify a

technology to simplify the processes of generating Case/Study numbers

used company-wide.

. Collaborated with users and product owners to clean and migrate data

to a new clinical trial database

. Developed an archiving and retrieving strategy with IT for data what

could not be migrated

Education

. MBA, Management and Organizational Behavior, California Lutheran

University - Thousand Oaks, CA

. BS, Management Information Systems, Cal Poly - San Luis Obispo, CA

Professional Skills and Training

. System Development Life Cycle (SDLC) methodologies - Agile, Waterfall

. TeamConnect Administrator, Cognos ReportNet Training - Report

Authoring/Metadata Modeling Database

. Modeling Tools - Visio, Enterprise Architect, Jira

. Databases - MySQL, Oracle, SQL Server

. Language - SQL, SQL Script, T-SQL, XML, UML

. Microsoft Office - Word, Excel, PowerPoint, Access, Project

. Applications - ClearQuest, Jira, Sharepoint, EDM Teams, Documentum,

Plumtree, FileMakerPro

Contact this candidate