Quality Assurance Project

Subashini Arrib

Email: ***.*******@*****.***

Phone: 937-***-****

RESIDENT STATUS : GREEN CARD HOLDER. (PERMANENT RESIDENT)

SUMMARY OF QUALIFICATIONS:

* ***** ********** ** ******** Quality Assurance in all phases of Software

development life cycle, including requirements gathering, risk analysis, project

planning, scheduling, testing, defect tracking, defect management, and reporting.

Implemented QA methodologies, practices and processes in all kinds of

environments like client-server and web based applications.

Experience in using both manual and automated testing tools to troubleshoot

systems, integration, user acceptance and functionality testing using Quality

Center and Quick Test Professional tool.

Robustly experienced in testing web applications with Java and XML.

Liaise with developers, business analysts, and user representatives in application

design and document reviews.

Excellent analytical, troubleshooting, communication and presentation skills.

Experience in defining testing methodologies, designing test cases, verifying and

validating web based applications and effective QA implementation in all phases

of Software Development Life Cycle (SDLC).

Expertise in Manual and functional testing.

Have good working knowledge of automation tools viz. QTP / Load Runner.

Proficient in all stages of Testing Life Cycle from testing, planning, defect

tracking, logging defects and managing defect lifecycle.

Extensive experience in coordinating testing effort, responsible for test

deliverables & status reporting to management.

Good experience in generation and preparation of bug report in Quality Center.

Have worked with web based application, client-server application and windows

based application.

Well versed with Agile, V& V and Waterfall models.

TECHNICAL SKILLS:

Software Development Methodologies : Agile, V& V Model & Waterfall

Testing tools : Quality center 9.0, QTP & Load Runner

Operating systems : Windows 95/98/NT/XP/2000/Vista,

Unix &

Linux

:

Programming languages : Java, C, C++, VB Script, HTML &

XML

MS Office Tools : Word/Excel/PowerPoint & MS-

Project

RDBMS/Database : Oracle, SQL Server & MS-Access

EDUCATION:

Bachelors Degree in Business Administration

Post Graduate Diploma in Personnel Management & Industrial Relations.

Post Graduate Diploma in Computer Applications

Diploma in Internet Information Technology from Sun Microsystems.

EXPERIENCE:

Client: Hilton Corporation, Memphis, TN.

Project: OnQ Property Management System

QA Tester – June 2007 to Dec. 2009

Hilton uses the turnkey software application solution called OnQ which is the lodging

industry’s first totally integrated information technology platform – revolutionary in its

capabilities and integration. OnQ application connects Hilton employees to every guest

touch-point and database, every brand and each individual hotel; giving the user the

ability to obtain and share information that can help sell the rooms and services while

building customer loyalty.

OnQ is complete, compatible and connected to every Hilton Family hotel, regardless of

brand, location and size. OnQ computer-based training allows team members to learn

exactly what they need to help them perform successfully in their positions. OnQ

includes online help tools that supplements training and provides ongoing support.

RESPONSIBILITIES:

Reviewed and analyzed business requirements, functional specifications, and

technical design documents to identify testing needs and prepared test cases

accordingly.

Involved in developing Test Plan and Test Strategy based on Business

Requirement Specifications (BRS) and Functional Requirement Specifications

(FRS).

Participated in Test Plan walkthroughs and reviews.

Created test scenarios for Functional Testing, Integration Testing, Regression

Testing and System testing using Mercury Quality Center’s Design Plan Module

& Quick Test Pro.

Executed test scripts and analyzed the test results using the Test Lab module of

the Quality Center.

Attended meetings with developers in resolving the defects and updated the status

of bugs once they were fixed.

Analyzed software problems, provided clear and concise defect reports and

followed defect tracking practices based on internal QA standards and processes.

Tracked and reported defects in timely manner using the Defects module in

Quality Center.

Performed Regression test to ensure product integrity after modification and

enhancements.

Conducted system functionality testing: developed and executed test cases,

produced problem reports, suggestions, system test logs, and test incidents reports

Performed back-end testing using SQL queries to validate the data in Oracle

Database.

Established working relationships with developers and project managers and

provided regular status updates as necessary.

Client: Nextel Telecommunications, Englewood, CO.

Project: Reconciliation Control Center

QA Test Engineer - June 2005 to February 2007

Nextel Telecommunications was best known for providing a nation-wide push to talk

mobile communications system. Unlike other cellular providers' networks, Nextel's

network operated in the Specialized Mobile Radio (SMR) band, and Nextel was one of

the first providers in the United States to offer a national digital cellular coverage

footprint. The company was the first in the US to integrate a GPS system into their

phones and set up a complete 2G Network Upgrade. Nextel was also an industry leader in

Customer Lifecycle Management. Nextel was known for best-in-class customer retention

rates, and customer lifetime value (CLV).

RESPONSIBILITIES:

Responsible for testing web based Customer RCC application. This is a web application

tool used to basically to solve the cash issues faced by customers. It contains five

modules. Cash Issues, Supervisory Functions, Confirm the Completed Issues, Other

Options and Confirm the New Issues. In Cash Issues Module, we can find the pending

issues in each region, closed issues, generate letters for the customer. In supervisory

functions we can run cash analysis queries, run reports, generate letters, run pending

issues by region queries. In this we can confirm/resubmit complete cash issues of

customers. In other options we can run reports, check new issues, checks pending by

region and so on.

Participated in developing test plan and test strategy which specifies testing

overview, testing approach, scope, roles and responsibilities of testing team.

Performed manual testing of the application to verify Functional, Integration,

System and Regression testing.

Involved in the system study and requirement gathering

Reviewed Requirement and Functional Specification documents and provided

comments to improve Product quality.

Designed test plans and defined test cases for functional, integration, system

testing and also tracked and reported defects through Quality Center..

Tested critical bug fixes and coordinated with the developers in release of bug

fixed within the timeline.

Attended weekly defect report meetings and presented progress updates to team

lead.

Participated in daily status meetings to report any bugs, issues and risks.

Communicated test defects and results to project managers and application

developers.

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