Engineer Project

ROBERT MCLINTOCK

* *** ****** **** . *******, Massachusetts, 02777

508-***-**** (home), 508-***-**** (cell) . ***********@******.***

SENIOR-LEVEL POSITION: Application Support Engineer

Highly skilled application support engineer with more than 13 years of

demonstrated expertise leading the design, development, and deployment of

targeted software solutions in a fast-paced, high-pressure, client facing

environment. Results-focused project management professional with a long

track record of shepherding complex design initiatives through all stages

of the development life-cycle.

. Extensive experience directing multiple aspects of simultaneous

development projects and delivering all goals and benchmarks on time and

within budget.

. Proven expertise providing effective project planning and project

management to successfully complete the design and delivery of products

that reliably drive operational productivity, performance, and

efficiency.

. Significant history working closely with key internal and external

stakeholders to effectively manage expectations and ensure high levels of

customer satisfaction and customer retention.

AREAS OF EXPERTISE

Software Design & Implementation . Emerging Technologies . Strong

Analytical & Problem-Solving Skills . Enterprise Architecture Technology

Architecture & Integration . Project Management . Excellent Customer Facing

Skills . Team Leadership . Business Processes Strategic Planning . Process

Improvement . Time Management & Interpersonal Skills . Ability To Learn New

Technologies . Exceptional Verbal & Written Communication Skills

PROFESSIONAL EXPERIENCE

PITNEY BOWES, Waltham, Massachusetts . 2000-2009

Leading provider of mail processing equipment and integrated mail solutions

in the United States and internationally.

Systems Engineer: Spearheaded large-scale projects through all stages of

the development life-cycle to consistently and repeatedly deliver all goals

and benchmarks on schedule, within budget, and to the highest quality

standards. Directed the complete design, development, and deployment of

numerous robust, integrated software solutions. Provided effective

leadership and support from presale through design, installation,

improvement, and follow-up/support. Led diverse cross-functional teams to

continually produce high-quality work in support of complex design

initiatives. Worked closely with clients to strategically plan project

scope, design, and implementation. Leveraged expertise in industry-leading

technologies to effectively integrate solutions.

. Saved thousands of dollars for a key Fortune 500 client by leading the

design and implementation of a software/hardware mail solution that

drastically reduced manpower and cut processing time from 48 to 12 hours.

. Drove productivity for a client by innovating a complex Web-based in-

motion package-management application that effectively eliminated a

critical bottleneck.

. Played an integral part in rescuing a troubled development project by

assuming a leadership role, getting the project back on schedule, and

delivering the project on time, within budget, and to the client's

satisfaction.

Career Note: Professional experience also includes a position as IT

Manager/Visual FoxPro Programmer with IBC Financial Data, Ashland,

Massachusetts (1996-2000).

Education: St. Raphael Academy, Pawtucket, Rhode Island

Technical Expertise: Visual Basic, VB.NET, VBA, VBScript, Visual FoxPro,

SQL, MS SQL Server, Database Design, ADO, ODBC, JDBC, XML, HTML, HL7,

Crystal Reports, Microsoft Internet Information Server (IIS), Microsoft

Access, Microsoft Office, Microsoft Windows, Systems Integration, Network

Infrastructure & Connectivity, TCP/IP, Technical Support

Professional Certifications/Memberships: CompTIA Inet+ Certified

Professional, CompTIA Network+ Certified Professional, CompTIA CDIA+

Certified Professional, Member Mensa International

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