Customer Service Sales

Susan Kentner

***** ******** ****, *** ********, CA 90720

562-***-**** E-mail: **********@***.***

Extensive payroll experience covering outsource and in-house payrolls

with multi-state employees.

Successfully administered savings and medical plan benefits with

employees and retirees.

Strong skills include interpersonal communications, multitasking

and problem solving.

Computer skills: Microsoft office suite, ADP, Pro Business, AS

400, Kronos, and UltiPro

MS Office skills: Excel, Word, Outlook, and Keyboarding/TenKey

Employment History

Payroll Assistant (09/08-10/09) Westview Services, Inc.

Anaheim, CA

Support to Payroll Manager for a non-profit organization for

individuals with learning disabilities.

In-house payroll using Ultipro system with both bi-weekly and semi-

monthly cycles. Accurately

compute/process production records and staff timesheets within CA and

AZ wage and hour laws

for up to 500 employees. Provided customer service showing sensitivity

to employees of

diverse backgrounds. Maintained client records, update payroll files

and team player providing administrative and front office support.

Payroll Temp (2008) Accounting

Options Irvine, CA

Payroll temp services for an accounting employment agency. Payroll

support meeting company

deadlines adapting easily to different payroll programs and procedures

with large companies

LA Fitness: In-house payroll on Great Plains and Ceridian time keeper,

answer employee needs

Young's Market: Special projects and assist with in-house payroll

cycles on AS400 and Kronos Tri-Star Insurance: ADP (PCPW) EZ Labor

time keeper. Maintained excel report for invoicing hours

Payroll Specialist (2007-2008) Advanced Medical Optics

Santa Ana, CA

Processing bi-weekly multi-state payroll using ProBusiness and Kronos

time keeping system for

a large growing medical technology company of nearly 2000 employees.

Prepared manual checks,

special payments, adjustments, garnishments, auditing timecards, excel

spreadsheets, and

assisting with special payroll projects, providing customer service to

employee's requests daily.

Sales Associate (2003-2006) Nordstrom

Santa Ana, CA

Provided hi-level customer service increasing sales by assisting

customers of diverse cultures with

individualized assistance resolving personal issues, keeping personal

records and follow up.

Sr. Payroll Rep (1999-2001) Lasco Bathware

Anaheim, CA

Processed in-house payroll using AS400 and Kronos time keeping system

for a large bathtub manufacturer having nine multi-state locations. A

team player responsible for approximately 2200 employees with varied

shift schedules processing weekly and semi-monthly payrolls. A full

cycle

payroll processing; data entry, benefits, garnishments, salary

bonuses, running reports, signing and distribution.

Payroll Specialist (1981-1998) Thums Long Beach

Co. Long Beach, CA

Met semi-monthly and bi-weekly payroll deadlines for flexible and

modified shift schedules from

300 to 500 employees at a mid-size oil production company with

payroll systems ADP, Ceridian and

Data Account. Maintained employee attendance tracking and benefits

HRIS system.

Managed yearly open-enrollment process for medical benefit provider

changes.

Analyzed and computed HMO's and PPO's insurance premiums statements

on a monthly basis.

Ensured a smooth transition and ongoing coverage for employees,

dependents and over 150 retirees.

Administered Savings and 401k Plan for over 250 employees. Assisted

employees with enrollments,

loans and withdrawals. Balanced records for employees and matching

contribution.

Education 11/09-Current

ABC Computer Training Center Microsoft Office Suite, QuickBooks

7/06-9/07Cerritos, CA

AA Degree (Business) Long Beach City College Long Beach, CA

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