Customer Service Sql Server

Location:

Posted:

March 09, 2010

Aixuan (Adrienne) Zeng

Riverhead, NY 11901

Email: ************@*******.***

QUALIFICATIONS:

• Over 6 years of experience developing reports in Crystal Repor

• Experience working with SQL Server

• 6 years of experience working on Help desk

• Knowledge in Microsoft PowerPoint, Microsoft Word, Microsoft E

xcel,

Microsoft Outlook, and Microsoft OneNote

• Excellent customer service skills

• Bilingual English/Chinese with the ability to translate

EXPERIENCES:

11/2004 - 02/2010 Sungard Public Sector Ronkonkoma, NY

Crystal Report Writer

• Design, create, and manage various complex Crystal Reports

• Work with clients to comes up with Mock-up reports for review

• Develop SQL programs for State reporting

• Provide internal/external supports to clients and team members

• Fix and resolve problems promptly to support cases

• Create/Maintain User documentation

• Software testing

• Research and gather information for State reporting projects

06/2003 - 11/2004 Sungard Public Sector Ronkonkoma, NY

Intern

• Help team members on developing Crystal Reports

• First-line customer support

09/2002- 06/2003 Stony Brook University Stony Brook, NY

Sinc Site Consultant

• Help students on how to use software applications

• Provide customer service to students

EDUCATION:

May 2004 Bachelor of Science in Applied Mathematics with Statics