Technician Quality Assurance
Resume:
Rodney L. Edwards
**** ******** **. ******** *****, Virginia 23453
*******.******@*****.***
OBJECTIVE: To obtain a position as PC Technician.
HIGHLIGHTS OF QUALIFICATIONS
• 4 years experience as a hardware technician including installation, servicing and repairing of PC
and printer systems and equipment.
• 4 years experience as Transmission System Technician course instructor. Qualified to instruct
High Frequency (HF), Ultra High Frequency (UHF), and Extremely High Frequency (EHF).
• Hold NEC’s 2379 and 9502
• Qualified Master Training Specialist.
• Hold Top Secret Security Clearance/SCI.
COMPTIA A+ certification
EXPERIENCE
Hardware Technician
General Dynamics Jun/2009-present
• Create accounts for users and computers in Active Directory.
• Create, update, and resolve jobs in the Remedy ticket system.
• Provides on-site field support to customers including installation, servicing and repairing of PC’s,
printer systems, and equipment.
• Assist in investigating and resolving complex installations and maintenance matters of
significance.
• Instruct customers in the operation and maintenance of PC and printer systems/equipment.
• Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and
troubleshooting.
• Resolve customer issues in the areas of hardware installation, repair, upgrade and maintenance.
• Printer repair and maintenance including fuser replacement, printer parts replacement, part
ordering, part return.
• Order all replacement parts for PC’s, printer, servers and other equipment. Maintained 100%
accountability of over; 200 PC’s and monitors, hard drives, cybex boxes, telephones, electronic
test equipment, and materials with inventory values in excess of 1,000,000 dollars.
EXPERIENCE
Defense Message System Supervisor
United States Navy Oct/2007-Jan/2009
• Supervises 10 personnel in the performance of corrective hardware and software actions, covering
230 PC’s, 25 UNIX systems and network security devices. Led by doing, showing, and guiding
his subordinates.
• Coordinates the implementation, operation and software maintenance of the Defense Message
System and monitors security procedures.
• Monitor messages/calls and general information; relay information to and from merchant ships,
Navy and interested parties concerning sea/shore operations, arrivals, or emergencies.
• Responsibilities include controlling operations during processing and responding to unscheduled
program halts caused by machine failures.
• Coordinated the crossover of 100 secret PC’s from legacy to Navy/Marine Corps Intranet(NMCI)
• Maintained 100% accountability of over 100 secret hard drives, 10 electronic test equipment, and
materials with inventory values in excess of 300,000 dollars.
Tech Control Supervisor
United States Navy Dec/2006-Oct/2007
• Supervises 10 personnel for the activation, operation, and quality assurance of all C4I voice and
data circuits in support of ship’s company and embarked staffs.
• Self-starting professional with the ability to think clearly and react quickly in fast-paced, high-
stress environments. Experienced in the operation of radio communication equipment and
telephone switchboards, the use of Morse code, personnel supervision, and training. Work well
independently or as a member of a team. Personal traits include dedication, reliability,
adaptability, and a strong desire to excel.
• Supervised all telecommunications using state of the art multimedia technology such as fiber
optics, digital microwave, and tactical and commercial satellites, operates, manages, and control
telecommunication transmissions, terminals, and processing equipment.
• Complies with requirements for secure communications; performs operational test and required
adjustments; performs maintenance on antennas; follows directives regarding modes and
frequencies; recognizes and reports interference and jamming, maintains records and directives.
• Coordinated cross-deck opportunities in support of Monthly In port Training Exercises (MITE)
during an extended CNO availability to ensure watch team proficiency. MITE’s which consist of
radio communications in the HF, VHF, UHF, SHF, EHF and VTC suites.
• Ensured timely submissions of satellite access requests and supervised successful Super High
Frequency (SHF) activations in support of sea trials.
• Flawlessly handling of COMSEC material and equipment. Ensuring the proper loading of crypto
equipment, inventorying of crypto and equipment, and the proper destruction of crypto.
Instructor/Course Supervisor
United States Navy Sep/2003-Dec/2006
• Journeyman Communication Course (JCC)/Transmission System Technician (TST) EHF course
supervisor and instructor.
• Responsible for supervision and training of 8 instructors and 240 students a year.
• Provides students with the knowledge and skills to perform operations, circuit monitoring, fault
isolation and circuit restoration of external communications suites in HF, UHF, and EHF
frequency spectrum afloat and shore.
• Meticulously managed all administrative matters consisting of processing incoming students,
conducted class orientation payroll and class evaluations.
• Utilized various types of instructional media and demonstrated knowledge of instructor guides,
workbooks, computerized reporting systems, evaluation, and students materials.
• Member of Master Training Specialist (MTS) board, directly responsible for qualifying 22
personnel increasing the command qualifications by 56% in the last twelve months.
• Planned, managed, and successfully directed a flawless installation of NESPware software for 10
EHF legacy terminals. Implemented up-to-date curriculum for EHF Low Data Rate, Medium
Data Rate and follow on Terminal providing students with current Fleet operations.
EDUCATION
• University of Maryland 48 Semester Units in Business Management
• U. S. Navy Transmission System Technician(TST)
• U. S. Navy Basic Instructor Training
• U. S. Navy Tasked Based Curriculum Development Training
• U. S. Navy First Line Leadership Development Program
U. S. Navy Electronic Key Management System (EKMS)
U. S. Navy Advanced Communication Manager
U. S. Navy Primary Leadership Development Program
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