Quality Assurance Management

MADHUMITA PAHADE

* *** ***** ****: 732-***-****

North Brunswick, NJ 08902

Cell: 732-***-****

Email: *********@*******.***

. Decisive, action-oriented, and results-focused professional offering

an experience of over ten years.

. Offers outstanding talent in project execution, people management,

customer relationships, leadership skills and communication skills.

. Experienced in the IT and pharmaceutical domains.

Over the span of my career, I have accumulated a wide breadth of

functional and relevant technical experience in products with

specialization in the Backup, Synchronization and Acceleration market

segment. I have managed several roles in the areas of Quality

Assurance, Business Analysis, Project Management, Product Management,

Technical writing, Presales support, Customer support, Search Engine

Optimization and Partnership Program Management

PROFESSIONAL SKILLS

> Software Quality Assurance

> Software Development Life Cycle (SDLC)

> Collaboration with offshore teams

> Automation Framework Development

> Liaison between various business units of enterprises (Example: Product

Management, Development team, QA team, PMO, Documentation team and last

but not the least, customers)

> Collaboration with offshore teams

> Can work independently, lead or work within a team environment

TECHNICAL SKILLS

> Platforms and Environments: Windows 9x/NT/2000/Vista, UNIX, Vmware

Workstations

> Testing tools: Compuware - QARun, Mercury - QTP, Driver Verifier,

Application Verifier

> Collaboration and back office applications: Microsoft Office

Applications, Lotus Notes,

> Project Management and Business Analysis tools: Microsoft Project, Visio

> Documentation tools: Robohelp, Adobe Framemaker, Doc2Help

> Databases: MySql, Oracle, MS Access, Lotus Notes

> Programming Languages: C, HTML, UML

> Scripting Languages: VBScript

> Defect Tracking Tools: Bugzilla, Test Center

> Installation Scripts: MSI, Wise, Orca

ONLINE PROFILE AND RECOMMENDATIONS

http://www.linkedin.com/in/madhumitapahade

IMMIGRATION STATUS

Permanent Resident (Green Card)

PROFESSIONAL EXPERIENCE

Mobiliti, Inc. /Tacit Networks, Inc. /Packeteer, Inc./Blue Coat Systems,

Inc.

April 2000 to Current

Senior QA Engineer

Mobiliti, Inc. started with a software solution for the backup and

synchronization needs of the mobile users. It has been through 3

acquisitions so far by Tacit Networks, Inc., Packeteer Inc. and Blue coat

Systems, Inc. I have been with the company since the early days of its

successful product line and have played several roles.

Responsibilities:

Business Analysis:

- Liaison between different business units of the enterprise

- Gathered requirements for the QA processes

- Wrote responses to the Business Requirement Documents

Project Management:

- Created project plans

- Monitored milestones and releases

- Created budgets for the resources and equipments

Product Management:

- Created new feature map for the product lines based on both market

and customer requirements

- Defined road maps for new releases.

Quality Assurance:

- Created and executed test plans by working effectively with Product

Managers, Software Developers and end-users.

- Developed an automation framework and automated the test plan for

regression testing.

- Developed test cases to address each feature set of the product

code.

- Executed all aspects of testing which includes functional and

regression testing.

- Managed beta testing programs.

- Identified and reported meaningful bugs and conducted periodic bug

reviews with concerned teams.

- Setup and maintained WAN simulators, routers and virtual machines

for the test lab.

- Managed QA testing for multiple products simultaneously.

- Worked with the management to define and implement tactical and

strategic quality assurance goals and objectives

Technical Writing:

- Wrote the online Help for the Mobiliti products.

- Reviewed product documentation

- Wrote user friendly documents for the Technical Information Library

- Wrote and review press releases for Mobiliti

Partnership Co-ordination:

- Managed customer relations and obtain references for partnership

programs

- Coordinated testing of Mobiliti products for the partnership

programs.

- Primarily responsible for achieving and maintaining Gold level

Partnership with Microsoft for 3 consecutive years.

Presales support:

- Supported new users through their evaluation phase

- Supported for the user's pilot phase testing

Customer support:

- Isolated issues faced by customers and helped in troubleshooting.

- Reproduced issues faced by customers and coordinated with the

developers for bug fixes.

- Conducted training for the world wide customer support staff for

the Mobiliti products.

Search Engine Optimization:

- Implemented Ad word and pay per click strategies for increasing

traffic to the mobiliti.com website leading to increase in revenue

and visibility.

Horizon Companies, Inc. (Now a part of CDC Global Corporation)

October 1999 - April 2000

Lotus Notes Developer

The company was in the process of moving all back office applications to

Lotus Notes databases.

Responsibilities:

. Gathered user requirements.

. Designed the databases.

. Developed databases for the back office support of the company

. Tested the databases.

. Troubleshoot the databases in production environment.

Wockardt Research Center, India

November 1995 -September 1997

Research Associate

Wockhardt, a leading pharmaceutical company in India has an R&D center

dedicated to new pharmaceutical products and chemical research. I was a

part of the Formulation Development team.

Responsibilities:

. Did Literature survey for new formulations

. Developed formulations for solid dosage forms.

. Monitored pilot batches

. Monitored and helped troubleshoot production issues

Wander Pharmaceuticals (Now a part of Novartis), India

April 1995 - November 1995

Research trainee

Wander pharmaceuticals was a sister concern of Sandoz and later became a

part of Novartis.

Responsibilities:

. Quality control

. Cleaning validations

. Documentation for SOP's

EDUCATION, CERTIFICATIONS AND TRAINING

. Project Quality Management: American Management Association - December

2007

. Technical Project Management: American Management Association-

November 2007

. Certified Recovery Planner: University of Richmond - August 2002

. Principal Lotus Notes Professional R5

. Certificate Course Oracle 7.3

. Masters in Pharmaceutical Technology: Nagpur University, India May

1995

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