Customer Service Sales

Eileen Desmond

** ********** **, ********, ** H781-***-**** C781-***-**** ******.*******@*******.***

Objective My goal is to obtain a challenging and interesting position which will

combine my technical abilities with business initiatives for a common goal.

To be part of a team which will work together to achieve the day to day and

future goals of the company/department and to learn new technologies

which will help achieve these goals.

Professional Systems Developer/Programmer Analyst

General

Attention to detail.

Strong customer service relations.

E mail and phone interaction with clients/users.

Interpersonal and communication skills.

Documentation and Training skills

Multi tasking.

Ability to communicate effectively within departments to gain the understanding of

all personnel involved.

Reporting

Discrepancy reporting system on internal database transactional information

received and transactional information on clearing house data received.

Created internal and external reports for peers and clients.

Portal maintenance of additions and updates to reports.

Daily, weekly and monthly reporting on transactional data.

Monthly Billing Reporting System.

Compensation End user Sales Reporting System.

National Reports Subsystem

Impromptu Catalog and Sales system for users and IT personnel.

Database

Creation of tables, indexes, triggers, procedures, packages and functions to

maintain the database and support the business.

Query optimization.

Review logs for queries taking more than 0 seconds to improve performance and

reduce bottlenecks.

Create interface files to transport information from an existing system to a new

application.

Projects that would convert existing code from an earlier version of Oracle to the

latest. Worked 5 6, 6 7.3 and 9i.

Troubleshooting

On Call Support of Sales System.

Identify and resolve production issues

Provide Ad hoc query requests to help identify and resolve production issues.

Review error logs to determine where point error occurred.

Project Management

Interview and define user requirements, time allocation of development of project

and development and testing of processes and scripts.

Work with QA department to ensure quality product is implemented into

production.

Conducted meetings to determine priorities of projects and base business support

issues.

Documentation of processes and procedures.

Skills Oracle 5, 6, 7.3 and 9i. Visual SourceSafe

TOAD (database reporting tool to Aegis Incident Tracking System

create triggers, functions,

Project Management

packages and procedures in

Impromptu Report and Catalog

SQL/PLSQL)

Administration ( a Cognos Development

tool)

SQL, PL/SQL, SQLLOADER

Excel, Word, Access, Visio and

Windows 95, 98, 2000, NT and

PowerPoint

XP

PERL and KORNSHELL scripting

Work History System Developer Energy Services Group 2001–2006

Analyst

E Commerce Billing and

Transaction Management

Eileen Desmond

16 Robinswood Rd, Weymouth, MA H 781-***-**** C781-***-**** ******.*******@*******.***

Services for Energy and Utility

Services, Hingham, MA

Senior Programmer Johnson & Johnson 1996 1999

Analyst Orthopedics, Raynham, MA

1.3 Billion Manufacturer of

Medical Devices

Programmer Analyst Johnson & Johnson 1994 1996

Orthopedics, Raynham, MA,

Junior Programmer Johnson & Johnson 1991 1994

Analyst Orthopedics, Raynham, MA,

Education Bachelor of Science Wentworth Institute of September 1987

in Computer Science Technology, Boston, MA

References References are available on request.

Eileen Desmond

16 Robinswood Rd, Weymouth, MA H 781-***-**** C781-***-**** ******.*******@*******.***

Contact this candidate