Customer Service Sales

Brian A. Ivy

**** ***** ****, ********, ** ****6 . 770-***-**** . *****.*.***@*****.***

Qualifications

. Information Technology professional who takes the initiative to

undertake new tasks and constantly seeks to expand his knowledge and

skills

. Demonstrated record of providing excellent customer service to all

internal and external clients including senior management, major

healthcare and academic institutions, and retail customers

. Strong work ethic and focus on professional development led to

completion of Associate's degree while working full-time, with plans

to enroll in Bachelor's degree program in Fall 2010

. Technical skills include Microsoft Word, PowerPoint, Excel, Access,

Project, and Visual Basic; Linux Operating System; SQL Server; HTML;

A+ certification in process

Experience

Med-Tech Resource, Inc., Marietta, GA, 2007 - 2010

(Privately owned company that provides medical transcription services to

healthcare clients including a major Atlanta-area hospital system)

Information Systems

. Achieved or exceeded contractually obligated downtime goals by

ensuring that computer applications and hardware operated at optimal

performance.

. Increased performance and productivity while reducing energy costs by

upgrading hardware and software on a timely basis.

. Ensured full productivity for a nationwide network of 70-80

transcriptionists by troubleshooting and correcting hardware and

software issues via telephone and remote access technology.

. Expedited installation of systems to enable new transcriptionists to

achieve goals of eliminating backlogs and meeting contracted

turnaround time.

. Researched VMware Server and identified and recommended hardware for

implementation that increased productivity and extended the useful

life of older hardware.

. Maintained HIPAA privacy requirements while preparing and delivering

report to major client that ensured daily distribution of critical

patient charts to team of medical professionals.

. Took initiative to learn HTML and assumed responsibility for

maintaining, updating, and troubleshooting Med-Tech web page for

President and other senior management.

. Key member of the joint management and IT team that installed and

updated telephone and network wiring systems to ensure full

productivity capability prior to company relocation to new facility.

Budget Rent A Car, Atlanta and Rome, GA, 2004 - 2007

Customer Service Representative

. Displayed excellent customer service by opening and closing rental

contracts for cars and moving trucks in a timely manner.

. Prevented loss by maintaining precise daily inventory.

. Ensured accurate bookkeeping by tracking and reconciling daily cash

and credit card transactions.

. Selected to train new rental agents on relevant software and

procedures.

. Consistently exceeded sales benchmarks by offering vehicle upgrades

and optional insurance.

Brian A. Ivy

Page 2

Michael's Arts and Crafts, Morrow, GA, 1998 - 2003

Certified Framer, 2000 - 2003

. Provided quality customer care by determining customers' preferences

and needs for custom framing pieces and helping select proper elements

based on these expressed needs.

. Maintained and expanded knowledge of framing techniques by regularly

assembling custom pieces.

Front End Supervisor / Lead Sales Associate, 1999 - 2000

. Ensured adequate coverage by coordinating staff shift times.

. Maintained departmental stock levels by properly ordering merchandise.

Stocking Associate, 1998 - 1999

. Prepared store for opening each day by restocking inventory and

cleaning premises to meet all health and safety standards.

Education

Associate Degree in Management and Supervisory Development, 2009, North

Metro Technical College, Acworth, GA (now merged with Chattahoochee

Technical College)

. Dean's List, 3.5 GPA

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