Sales Customer Service

Jamie Travis

*** ***** ******* **** #*** ~ Castle Rock, Colorado 80104

Home: 303-***-**** ~ Mobile: 303-***-**** ~ *************@*****.***

Profile

Results driven and self-motivated leader with demonstrated ability and

diversified experience in:

* Contract to bill analysis and reconciliation

* Report development and ad-hoc reporting

* Variance analysis and resolution

* Advanced Excel and Access skills

* Multiple special project participation including requirement gathering

and testing

. Detail oriented with proven ability to think and plan ahead

. A team player with the ability to build and maintain internal and

external working relationships with all levels of management

. Extensive analytical background with successful track record of

identifying opportunities, developing and presenting solutions

. Strong organizational and prioritization skills, able to quickly adapt to

new processes and procedures

Professional Experience

Verizon Business (MCI/MCI Worldcom/LDDS/Wiltel) May 1995 -

December 2009

Contract Management Consultant (CO) October 2009 -

December 2009

. Draft and review contracts/amendments for security services ensuring

accuracy, completeness and supportability

Reporting Analyst - Field Operations/Inside Sales (CO)

February 2009 - October 2009

. Support sales management in forecasting and funnel accuracy through

various weekly reports

. Perform monthly quality monitoring across the organization to drive an

improved customer experience, improve accountability and assist sales

management with rep coaching and development

. Developed and implemented suspension letter process in conjunction

with collections department to reduce disconnect credits and retain

revenue

. Support sales reps and management with primary assignment updates and

assignment accuracy. Implement quarterly purge of assignments to

improve campaign penetration

Business Operations Lead Analyst (OK)

October 2001 - February 2009

. Reduced monthly contractual billing adjustments by $2.8B over a four

year period

. Ensure accurate billing/contract compliance; assisted in reducing

corrective adjustments by preventing a $1.3M overbilling on one

customer

. Implement pricing of Wholesale Data contracts - performed as the SME

(subject matter expert) for specific billing platform. Ensured

contracts were billing supportable prior to execution to avoid billing

discrepancies

. Assist various internal/external groups including but not limited to

Pricing, Contracts, Dispute Resolutions, Credit/Collections, Rate

Implementation, Sales, Order Entry and Provisioning on a variety of

issues. Provided input and suggestions/changes when necessary

. Performed variance analysis/audit of monthly pre-billing to avoid

potential corrective adjustments

. Provided training to various groups/individuals on common 'industry

issues'. Deemed as the SME from many internal/external departments

for multiple areas such as contracts, billing, billing issues

. Actively participated in over 20 various company projects including

several weekly conference calls, testing and requirement gathering

. Participated in various Sarbanes Oxley (SOX) audits including

gathering requirements

. Reviewed and approved other billing analysts customer invoices and

variance analysis prior to mailing

. Created and developed a Powerpoint presentation approved by senior

management that was distributed to Sales, Customer Service,

Credit/Collections and Dispute Resolutions. This document was

designed as a training tool to assist various internal groups in

understanding common industry issues, which in turn reduced corrective

credits as well as disputes, in addition to improving the customer

experience.

. Responsible for providing recommendations to executive management on

streamlining processes, synergies and increased revenue opportunities

o Made several suggestions on changes to contracts/amendments that

were incorporated prior to execution

o Assumed billing responsibilities for 2 customers that were sent

monthly text files which was very time consuming. I wrote and

developed queries that were compatible with the customers

billing system and still provided them with the information they

needed. This streamlined the billing process as well as

accommodated the customer's needs.

Billing Resolution Analyst III (OK) September

1999 - October 2001

. Resolved customer disputes in a timely manner working with various

high profile customers. Interacted with multiple departments to

ensure expedient resolution of issues. Made recommendations for re-

rates and billing discrepancies.

Facility Cost Analyst/Specialist I & II (OK)

February 1995 - September 1999

. Key player in MFS embedded base audit team, ensuring LEC bills were in

compliance with contracts and tariffs. Assisted in the development

and implementation of MFS database; database administrator

. Audited and processed payments for various LEC invoices. Filed and

resolved disputes with various vendors. Ensured revenue flow was

correct and customers were billed properly and accurately. Assisted

in new hire training on facility/switched invoices and held several

mini training sessions

Education/Professional Development

1/1990 - 5/1990 Oklahoma State University, Okmulgee, OK

Some College Coursework Completed

Various classes related to Computer Information Systems.

8/1989 - 12/1989 Southwestern Oklahoma State University, Weatherford, OK

Some College Coursework Completed

Various accounting classes

8/1988 - 5/1989 Northern Oklahoma College, Tonkawa, OK

Some College Coursework Completed

Word Processing Certificate

Tulsa Junior College, Tulsa, OK

Some College Coursework Completed

Various Business Management classes

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