Management Sales

Gary W. Trees

*** *. **** **., **** Ellyn, Illinois 60137 ( Phone 630-***-**** ( Email

**********@*******.************.***

SUMMARY

A strategically focused operations professional with extensive managerial

experience. Assumed senior leadership roles in operations, administration,

marketing, and client relations. Managed cross-functional team projects in

the area of strategic planning, organizational design and management

information systems design. Northwestern MBA.

Leadership Operations Management

Team building Process management

Performance management Customized solutions

Market Analysis Technology platforms

Client relationship management Problem solving

PROFESSIONAL EXPERIENCE

my-profession.com. Glen Ellyn, Illinois.

my-profession.com was a developer of professional communities and

associations. By leveraging the Internet, the organization was capable to

providing fragmented groups of professionals with access to valuable

information, resources, training and certification. The company's initial

focus was the insurance adjusting community.

President. 2000 - 2001.

. Recruited a team of seven functionally diverse executives with the skill

sets necessary for the development of this unique business model.

. Researched the various e-commerce business models as well as the

demographics and needs of specific professions in order to create a new

and highly effective business model.

. Developed a detailed business plan; effectively communicating the

concepts behind the business, identifying the target markets, and the

means by which to best implement the plan.

o Designed a highly efficient / scalable organizational structure,

allowing for well coordinated and cost effective organizational growth

to a staff of 400 in five years.

o Established revenue projections and detailed budgetary requirements

for the entire organization for five and ten years out; $160M in five

years with 50% gross margins.

o Determined the capital requirements, financing structure and the

valuation of the organization. Structured an offering of $10M in

convertible debentures.

InPhoto. Naperville, Illinois. 1983 - 1999

InPhoto provides investigative services to the insurance claims industry.

The results of these services help verify the validity of a claim and allow

for a fair and expeditious settlement. This eliminates the over-

compensation of claimants and the over-litigation of claims.

Vice President of Administration. 1995 - 1999.

. Legal Advisor: Reviewed all contracts and leases. Coordinated the

litigation of numerous lawsuits and counseled management on human

resource issues. Successfully negotiated settlements when appropriate,

minimizing litigation expense and mitigating risk. Conducted extensive

legal research in the area of governmental licensure and relative

industry related statutes. Dramatically increased the organizations

price competitiveness in various states by taking advantage of obscure

sales tax exemptions. Co-managed the due diligence process in the sale

of the organization. Never had a court rule against us on any case.

. Special Accounts Management: Developed and managed the operations of a

contract services group that was responsible for the review of all client

contracts and their enforcement; improved contract compliance by 30 %.

. Management Information Systems: Managed the design of the company's new

management information system. A system that would facilitate a seamless

flow of information throughout the organization, eliminating the need for

special reports to be run on different systems for manual comparison.

Provided clients with electronic access to information and as a result,

additional competitiveness in the marketplace.

. Marketing / Advertising: Directed the company's marketing and advertising

efforts. Established a telemarketing department that increased the

effectiveness of the sales staff. Managed the development of

standardized advertising materials as well as their timely distribution

and publication schedules, effectively reducing the direct mail and print

media advertising expenses.

. International Expansion: Successfully managed all aspects opening

operations in South Africa; negotiated all necessary licenses and

permits, coordinated the implementation of the appropriate accounting

systems and supervised the expatriation and hiring of management and

staff.

Director of Operations. 1991 - 1995.

. Production Management: With direct report to the President, managed the

overall production of the investigative staff. Strategic hiring and

placement of personnel according to established overall corporate

objective, doubling production during this time frame.

. Organizational Design: Vertically integrated the investigative management

and support functions into a regional management structure while

maintaining a functional reporting structure within the different support

groups. This resulted in a highly efficient matrix organization and

effectively eliminated 20% of operations management staff.

. Human Resources: Worked with outside legal counsel in establishing,

formalizing and documenting the company employee polices, eliminating

staff confusion and increasing productivity. Instituted a formalized

training program for the investigative staff, improving the speed and

effectiveness of the training. Realized a financially productive staff

in less than half the time.

. Litigation Coordination: Worked with outside counsel in the management of

pending litigation; bringing them to successful conclusions.

Assistant Director of Operations. 1990 - 1991.

. Production Management: Supervised a staff of five regional managers

responsible for coordinating the daily activities of their investigative

staff, investigative results / quality and client billings. Supervised

the management of the clerical support staff to maintain quality and

production levels high.

. Client Relations Management: Interfaced with clients in the resolution of

problems or negotiating the provision of special services; guaranteeing

maximum customer satisfaction and company profits.

Fleet Manager. 1988 - 1990.

. Fleet Maintenance: Successfully reduced the overall vehicle maintenance

expense by outsourcing much of the fleet maintenance and establishing set

maintenance and vehicle replacement schedules. Obtained favorable

insurance rates through the bundling of company policies and insured

continuity of coverage.

. Fleet and Equipment Acquisition: Negotiated an advantageous lease

agreement for the company's nation-wide fleet of vehicles; freeing up

operating capital, reducing financing costs, and gaining value added

conveniences. Standardized the equipment issued to the investigative

staff. Effectively reducing the costs associated with investigator

downtime in case of equipment failure.

EDUCATION

Northwestern University - J.L. Kellogg Graduate School of Management -

MBA - 2000

University of Texas - Austin - BBA International Business and Finance

- 1983

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