Customer Service Data

TAI T. NGUYEN

*** ******* ****** . *******, ** **544

510-***-**** . **************@*****.***

OBJECTIVE:

Seeking a challenging position in a pharmaceutical or biotech company that

would best utilize my skills and experiences.

QUALIFICATION SUMMARY:

With 7 years experience in manufacturing support laboratory. Experience in

analysis techniques includes method development, validation, and

troubleshooting. Familiar with compliance requirements within cGMP

documentation practice as well as skills, safety, and regulatory

environments. Strong operational knowledge of analytical instrumentation

like HPLC (normal and reserved phase chromatography with UV, RI, and

fluorescence detections), GC (determination of organic solvent residue,

oxygen content, alcohol in in-process and finished products, UV

Spectrophotometers equipment, Micro-titer Plate Reader, and Total Organic

Carbon Analyzer (TOC). Strong laboratory technical skills and extensive

knowledge of Data Station System (Empower 2, Millennium, ChemStation,

TotalChrom, and Softmax Pro). Outstanding written and verbal

communication.

PROFESSIONAL EXPERIENCE:

Chemical Monitor Analyst -Bayer, Berkeley, CA. 10/2009-2/2010 (Temporary

position)

. Performed daily Total Organic Carbon (TOC), Conductivity, pH, A280,

Sodium and Phosphates tests for Bayer's production, manufacturing

equipment cleaning, and laboratories water usage.

. Operated and performed daily calibration of Shimadzu TOC-V, Conductivity

Meter, and pH meter.

. Using LIMS software for recording testing data and result, performing

calculation, review and release of test results and documenting lab

discrepancies.

. Received and recorded of daily water sample table.

. Responsible for discharging of tested water samples.

. Order and keep track of laboratory supplies, chemicals and reagents.

Chemist - AELab, Inc, Hayward, CA. 03/2006-05/2009

. Performed analysis stability of research and development samples

including qualitative and quantitative analysis of raw materials, works

in progress, and finished formulation products.

. Acted as a lead reviewer by signing off on analyst's notebook, generated

samples data in Empower, and client's reports.

. Trained, performed, and scheduled calibration of HPLC, KF titrator, UV

spectrophotometers, and dissolution baths.

. Operated and maintained laboratory instruments including balances,

centrifuges, pipettes, laboratory refrigerator, and D.I water filtration

system.

. Write and review SOP documents for laboratory instruments,

computer/Empower servers and data security process.

. Managing and setting up Empower software with administrator role for user

accounts, setting up instruments through Empower, backing-up and storing

of Empower data.

Analytical Chemist - Analytical Express Ltd., Mountain View, CA. 09/2004-

03/2006

. Performed release rate testing of solid dosage forms and OROS

. Conducted Stability sample testing

. Performed GC/Headspace analysis of organic volatiles

. Daily calibration of laboratory instruments as well as annual dissolution

bath and HPCL calibration.

. Created data report using Excel for tested sample.

. In charge of keeping records of control substance drugs through LIMS data

system.

Laboratory Tech - Amino Tech, Redwood City, CA. 09/2003-08/2004

. Set-up of analytical laboratory and manufacture facility.

. Created and wrote laboratory safety guidelines and instruments Standard

Operating Procedures (SOPs)

. Acted as a main contact person for laboratory's supplies and equipments

purchasing.

. Designed and created laboratory computers network and data system.

. Participated in business marketing, budgeting and productivity

improvement.

. Performed daily administrative tasks including customer service.

EDUCATION

Hayward State University, Hayward, CA 06/2003

Bachelor of Science, Chemistry

References available upon request

Contact this candidate