Customer Service Sales
Resume:
Lucienth M. Lennon
***** ******* **** ***, ***. #4208 ( Fairfax, VA 22030 ( Cell Phone #
Email: *******@*****.***; Home Phone # 703-***-****
JOB SUMMARY OBJECTIVE
An experienced Administrator/Coordinator in Marketing/Sales, Training or
Meeting Planning, with experience in client relations and project
management
COMPUTER SOFTWARE SKILLS
MS Office 2007, Word, Excel, Lotus Notes, Outlook, PowerPoint, Internet
EXPERIENCE
WESTAT INC., Rockville, MD
Training Project Administrator for National Children's Research Study
Center 2009-Pres
( Plan and coordinate the delivery of training materials for
the clinical trials training classes
(Process and update attendee registration listing
(Organize and compile updated training material information for
warehouse shipments
( Organize logistics for training session locations by reserving
conference rooms, and hotels
( Work with program trainers to edit training materials and
confirm shipping dates for materials
( Monitor and track project time line schedules for completion of
training material information
( Assist with on-site registration and attend weekly
logistics meetings
( Create excel spreadsheets to track and provide information
on training inventory materials
AVALERE HEALTH LLC, Washington, DC 2007-2008
Coordinator for Medicare Practice Group
( Coordinate logistics for internal and external
meetings/events
( Prepare and submit expense reports for processing and
payments
( Assist with on-site logistics for Conferences; set up and
prepare conference materials
( Review and edit PowerPoint presentations
( Prepare presentation binders for internal and external
client meetings
( Research specific Medicare articles through internet
websites for internal resources
( Work with conference speakers to confirm and edit
materials for conferences
( Plan and implement logistics for employee training classes
and recruiting events
PFIZER PHARMACEUTICAL CORPORATION, Reston, VA 2006-2007
Budget Educational Training Systems Coordinator (Operations Law Dept):
( Maintain the Budgets and Educational Tracking Database
System
( Develop and Maintain Speaker Program Invoices and
Mailings
( Assist Sales Reps and Regional Coordinators with
Invoice Payments and
Speaker Programs for Physicians
( Coordinate and confirm logistics for Speaker Programs
( Provide Problem Resolution to Physicians regarding
Honorarium Invoices and Issues
( Input Display and Exhibit Programs into Database system
for payment
( Reconcile and Maintain Speaker Budget Funds
HERTZ CORPORATION, Park Ridge, NJ 2001-2006
Platinum Membership Service Coordinator (Marketing Dept.):
< Approved and submitted Platinum request forms for Executive level
Platinum card members
< Corresponded and interacted with customers and Sales Reps regarding
membership inquiries
< Maintained Platinum and On-line Gold membership database system
< Provided Information and Problem Resolution to customer service
issues
< Researched and wrote recommendations to the CEO for Executive
clients
to become Platinum members
< Identified and created step by step instructions with Web Developer
for new database systems
POMERANTZ STAFFING SERVICES, Paramus, NJ 1996-2000
Long Term Temporary Assignment Worker:
< Various temporary Administrative/Customer Service related
assignments
VERIZON WIRELESS, Paramus, NJ (7/99-12/00)
Sales Support Assistant
< Assisted customers with inquiries regarding cellular phone
products and sales promotions
< Distributed sales brochures and reviewed customer contracts
< Assisted Sales Representatives with administrative projects
< Assisted Managers with coordinating in-store sales events and
promotional items.
HEALTH LEARNING SYSTEMS, Little Falls, NJ
Meeting Planning Assistant (Temp)
< Assisted Meeting Planners with organizing logistics for
conferences (travel, hotel, seminars)
< Coordinated profile information on seminar speakers and topics
< Assisted with various administrative projects utilizing MS
Office, Access
RUSS BERRIE COMPANY, Oakland, NJ
Sales Coordinator (Temp)
SONY ELECTRONIC CORPORATION, Woodcliff Lake, NJ 1993-1995
Administrative Coordinator (Product Information Center):
< Assisted Product Information Dept. with customer inquiries and
research on Sony Products
< Responded to questions & inquiries from prospective/present Sony
customers
< Distributed of product brochures & product specification sheets
< Maintained customer database utilizing MS Word, MS Excel, MS
PowerPoint
EDUCATION
NEW YORK UNIVERSITY, New York, NY 2002-2003
Certificate Program (2 classes taken) - Conference and Meeting
Planning Management
WILLIAM PATERSON UNIVERSITY, Wayne, NJ 1992-1996
Major - Business Administration/Marketing, Bachelor of Science
Degree Awarded, 1/96
VOLUNTEER SERVICES
2009 Presidential Inauguration Volunteer Committee
. Assisted with the opening of the 2009 Inauguration Ceremonies
. Provided customer service and direction in the VIP ticketed
attendee seating areas
. Directed attendees to appropriate VIP seating areas
. Assisted Parade attendees with questions regarding parade routes
and directions
The Urban League for Bergen County
< Organized and assisted in Fundraising events, and Awards Ceremony
Dinners
< Engaged individuals, community groups, and businesses to
participate in Fundraising activities
The 24th Annual NYU International Hospitality Industry Investment
Conference
< Assisted with on-site registration of attendees
< Compiled conference program materials
< Provided customer service information to attendees
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