Quality Assurance Manager

Jennifer Andrews

Cell Phone: 415-***-**** + Email: ***********@*******.***

http://jenniferandrewssocialmediaresume.blogspot.com/

http://twitter.com/StrengthNNumb3r

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Community & Social Media Manager

( Large Community Building + Social Media Strategies & Optimization

+ Cross-functional Team Management + Content Writing and Editing

Summary of Qualifications

Highly-motivated, versatile and dedicated community manager offering a

strong background in building and managing social communities, project and

product management, content writing and editing, quality assurance and

customer service. Experience in managing engineering and content teams for

mobile and web products, as well as providing quality assurance within the

gaming and mobile industries.

Areas of Expertise

* Cultivator of Large Communities

( Driven Branding Evangelist

* Extremely Passionate Social Media Marketing Blogger (

Motivated Customer Service Rep

* Strategic Metrics Creation & Follow-up

( Solid Experience in Mobile Technology

* Superb Writing & Editorial Skills

( Effective Staff Leadership

* Enthusiastic Social Media Strategist

( Expert in Social Networking and Tools

* Creator of Own Social Media Community (

Manager of Mobile Discussion Groups

* Responsible & Aggressive Product Ownership (

Detail-Oriented Quality Assurance Testing

* Intuition & Knowledge About Mobile & Gaming (

Gatherer of Feedback To Benefit Product

* Efficient Deliverer of PRDs and Wireframes (

Organizer of Cross-Functional Teams

Professional Experience

Dijit, Inc., Project Manager and Quality Assurance Manager-Pleasanton, Ca.

April 2009-February 2010

* Promoted from Quality Assurance Manager to Project Manager within 2

months of joining the company.

* Responsible for managing the engineering and content teams, which were

comprised of six individuals. Was in charge of schedule planning for our

engineering, content, product management, and marketing teams to ensure

deadlines were met.

* Played an instrumental part in problem solving and other fire-fighting

duties to prevent deadline extensions.

* Performed quality assurance testing for the dijit.com website, client

content-based widgets, social media widget functionality, and iphone

applications geared for submittal.

* Led weekly team meetings that included engineers, content designers,

product managers, and upper management.

* Owned iphone submission process, which resulted in 50% increase in

iphone app revenue. Utilized daily itunes revenue, ratings and feedback

in meetings with the marketing team in order to increase the

discoverability of our iphone apps.

* Wrote PRDs and composed detailed wireframes for upcoming mobile

applications and web products, including widgets and metric tracking

tools.

* Edited written content for the dijit.com website, as well as iphone and

Palm app text content.

* Worked closely with product managers to better improve and update

website features and mobile applications.

FunMobility, Inc., Mobile Community/Product Manager-Pleasanton, Ca

November 2006-April 2009

* Promoted from Music Merchandiser position to Community Manager within

six months of joining the company. Was responsible for moderation,

functionality, and success of ten mobile applications. Was in charge of

marketing strategies and promos for applications, as well as for the

creation of metrics on which to base the success of the applications.

* Worked directly with our engineering team to improve the quality, UI and

features of BREW and iPhone applications. Utilized consumer feedback in

making product decisions.

* Recruited, trained and managed a team of three in-house employees, as

well as previously managed an outsourced team comprised of eight

employees.

* Negotiated and finalized contracts with third-party advertisers and

content suppliers.

* Reduced customer churn and increased the average lifetime value of a

customer for several of my applications.

* Responsible for ensuring that third-party carrier guidelines are

followed and for administering user warnings if guidelines are violated.

* Produced written entertainment news-based content as well as community

newsletters for several applications.

* Administered plans, wireframes and PRDs for creation of in-house

Customer Relationship Management (CRM) software, as well as new mobile

applications.

* Acted as brand evangelist within the user community as well as

internally during corporate operations meetings.

Parrot Cellular, Store Manager April 2004-November 2006

* Independently trained and managed sales staff of eight. Developed

marketing and merchandising strategy to ensure that staff met monthly

sales quotas. Responsible for inventory and store appearance. Excelled in

providing staff training involving secret shops and ensured that store

employees passed secret shops with an above average score.

* Provided technical customer support and service to Cingular/AT and T

customers, as well as found solutions for escalated customer situations.

Electronic Arts, Quality Assurance Tester August 2003-April 2004

* Performed extensive PC-testing for Sims software video game content,

including regression and performance testing. Planned overnight soak

testing scenarios as well as compatibility testing on various PC

operating systems.

* Responsible for documenting software bugs as well as testing new builds

created to fix previous bugs.

Barnes and Noble, Book Merchandiser, Lead Bookseller, and Head Cashier

September 2001-May 2003

* Promoted from bookseller to Lead Bookseller. Trained and managed sales

staff. Responsible for cash office duties, back-up cashiering, and

employee scheduling.

* Promoted to Book Merchandiser and Lead Cashier after location change.

Oversaw new release merchandising and marketing. Responsible for Head

Cashiering duties, including authorizing exchanges and returns, and

ensuring that registers are properly counted and deposits made.

Education

Louisiana State University, Bachelor's Degree In Arts and Sciences May

2001

Worked full-time and attended part-time as a student of English Literature

with a focus on creative writing until graduation in August of 1999.

Cornerstone Academy, Baton Rouge, La. May 1991

Graduated in General Studies. Valedictorian of High School class.

Skills

Proficient in Photoshop, basecamp, various bug recording software and CRM

tools, OmniGraffle Professional, Microsoft Word and PowerPoint, Mac OSX

Leopard, Snow Leopard and Tiger, iPhone applications and software,

including Xcode SDK development software, BREW applications and Windows XP.

Familiar with HTML code for blog and newsletter writing and The Chicago

Manual of Style.

Writing Samples

Contact this candidate