Customer Service Manager
Resume:
Ahmad Raatib
Hayward Ca, *****
A ******@*****.***
Objective
Seeking a challenging role in a professional office environment where my acquired skills and education will
be utilized efficiently.
Skills/Qualifications
MS Word Tutor
Web Champ MS Power Point/ Project
Word Perfect Bookkeeping/Accounting
MS Excel Spreadsheets & Graphs CBEST Verified
MS Office Adobe Acrobat
Professional Experience
4/2009 Present OUSD Substitute Teacher, Oakland, CA
Provide a controlled learning environment to Children ranging from K-12. Conduct lesson plan produced by incumbent,
and or provide own plan.
11/2007 to 11/2009 Public Storage Relief Manager, Emeryville CA
Maintain operations at storage facilities
Assist current and potential tenants with various issues
•
Make professional courtesy and collection phone calls to tenants
•
Handle various amounts of currency and deposits
•
Bookkeeping/Accounting tenant ledgers
Processing payments
7/2007 to 10/2007 Alameda County Children Assessment Center Child Care Associate, Hayward, CA
Liaise with Child Welfare Staff, Placement Workers, Police, and other professionals that interact with the
center.
Provided crisis intervention and counseling as needed.
Provided careful supervision and ensured that children age ranging from infant to seventeen received
nurturing and supportive care
03/2007 to 5/2007 University of Santa Barbara Santa Barbara, CA
Transcriber
Administrative Assisting and technical support
Editing audio data into textual script for analysis.
Data compilation
Located documents and files for revisions.
Identified and took corrective action to resolving operational problems.
12/2002 to 12/2005 Chevron Corporation Santa Barbara, CA
Customer Service Representative
Assisted variable volume of customers with related needs
Cash management
Assisted with store inventory, stock, and overall appearance.
Education
09/2004 to 06/2007 University of California Santa Barbara Santa Barbara, CA
B.A., English
Minor, Film
09/2002 to 06/2004 Chabot College Hayward, CA
A.A., American History
References
GIVEN UPON REQUEST
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