Sales Management
Resume:
Gloria King
Saline, MI *****
************@*****.***
OBJECTIVE:
A challenging career continuation where Human Resource/Training, Sales
and Business Management skills will be utilized and advanced.
SKILLS:
Human Resource, Sales and Finance Management: Articulate and effective
communicator. Analytical with an established track record for
identifying complex problems; resourceful and inventive in developing
and implementing creative solutions with enhanced sensitivity to cost,
efficiency and deadlines.
COMPUTER SYSTEMS:
Skilled in use and development of data collection, payroll and
spreadsheet programs for accounting, statistical analysis and
reporting functions. Strategic sales programs and processes.
TRAINING:
Highly skilled developer and presenter of various types of training
programs from, technical, sales, management and more.
PROFESSIONAL EXPERIENCE:
Director
Paradigm Consulting Group Inc ( HR and Business Consulting Company)
Researched/reviewed benefits programs for the best and most cost-effective
plan. Provide financial analytical services in all areas of operations.
Reviewed and streamline company operations. Developed and prepared
employee handbook and forms. Developed and implemented sales strategies,
priced out services based on market. Developed and produced company
operations policy and procedures with handbook. Developed and implemented
performance programs and expectations for employees and management.
Developed and produced training and employee tracking in: legal compliance,
cultural diversity, motivational leadership, time management and more.
Interface with legal in dealing with progressive discipline and grievances.
Corporate Office Manager/Director of Language Services Division
Black Diamond Services Inc.
Operated at executive staff level in directing the business and resolving
organizational issues. Started in-house training programs with testing for
acquired skills and knowledge. Introduced new performance growth and
tracking program. Developed technical operations manuals for each
department/division with daily procedures. Coordinated standardized
compensation classification for compliance with state and federal laws.
Streamlined operations in accounting department thus eliminating two
additional work days per month saving money and additional benefits.
Handled all day to day HR functions including medical benefits analysis
each year. Researched and started an additional company for Black Diamond
Services that grew more than 25% per year with a profit margin of 48%.
Training/Recruiting Manager
First Performance Corp.
Coordinated the interviewing, hiring and scheduling of new personnel.
Prepared cost analysis on targeted projects. Designed and developed
multiple collection training curriculums, materials and manuals to suite
client requirements. Designed and administered career pathing programs for
senior and management team.
Human Resource Personnel Officer
City of Wilton Manors
Provided service support to Police and General Employees as well as retired
officers and personnel. Produced all management reports accurately
reporting numbers, measurements on all projects, personnel, trends,
resources and expenditures. Managed the data base containing performance
evaluations, promotions, training, retirements, separations and management
reports. Researched new benefits and compensation packages and made
recommendations for additions and/or changes. Maintained current benefits
and compensation programs including a 17million dollar pension fund.
Performed labor relations with union and non-union employees. Performed
all other HR functions including assisting in contract negotiations.
Processed and maintained payroll records on ADP system.
EDUCATION
Graduated Northeast High School
BS degree in Political Science
Certified Trainer/Adult Educator
Continuing education via seminars, specialized course work, etc.
PROFESSIONAL MEMBERSHIPS CURRENT AND PAST
SHRM - Society of Human Resource Management
IMPA - International Personnel Management Association
Trustee - City of Wilton Manors Police and General Employees Pension Fund
Auditor - FPPTA (Florida Public Pension Trustees Association)
NCEPERS - National Pension Trustees Association
FPPA - Florida Public Pension Association
ATA - American Translators Association
NAJIT - National Association of Judiciary Interpreters and Translators
Prior Work History:
1971 - 1996 Barnett Bank Inc NA
Training Officer
Established overall policies and objectives to accomplish the
organizations 12 office combined mission. Determined the overall limits
within which operations are conducted. Served as the lead representative
at high level planning meetings involving company-wide policy and plans.
Exercised authority to commit the company and its resources on personnel
management, and assigned special projects as required. Formulated plans,
policies, procedures and all training for 12 locations. Directed and
executed training in motivational leadership, cultural diversity,
strategic planning, staff management, budget planning, legal compliance
and time management.
. Designed and instructed training in HR Law, Interviewing tech, Better
Management under the Law, etc.
. Designed and implemented training curriculum, materials and manuals
. Directed and instructed programs in bank security, fraud prevention,
computer operations, branch operations, policy and procedures, product
knowledge, telemarketing, sales, supervisory/management skills.
. Coordinated the training schedules and programs for several bank mergers.
Branch Officer/Lender
. Managed the day to day operations of the branch
. Prospected, prepared and maintained both personal and commercial loans
. Prepared 5 and 10 year business plans for commercial customers
. Prepared the day to day work schedules for all branch employees
. Responsible for branch following all state and federal compliance
procedures and their reporting
. Responsible for internal audits, security procedures
. Ordered money from Federal Reserve and maintained vault records for day
to day operations of a large commercial branch
Corporate/Commercial Marketing Officer
. Researched and prepared economic studies, targeted sales prospecting and
new product promotions
. Designed sales strategies and new product brochures and selected targeted
media sources for advertising
Bookkeeping/Proof Manager
. Responsible for all work being processed and prepared for Wells Fargo
pickup within a set deadline
. Processing and maintaining customer bank statements
. Ensuring the bank is balanced before closing of each day
. Verify and record data entries on general ledgers at close of each day
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