Sales Customer Service

Ashley Hadd

*** ********** ******* ***** ( Maitland, Florida 32751

407-***-**** ********@***.**.***

Dedicated, decisive, and highly accomplished University of Central

Florida graduate with proven skills and experience assisting new business

start-ups from concept through operation. Develop creative and unique

advertising and marketing campaigns, and company ID packages. Effective

communicator that leads and works with diverse individuals at every

level. Motivational leader that develops trusting relationships through

integrity and professional character; and trains others on company and

regulatory policies and proceedures. Customer service oriented

responding to the needs of both internal and external clientele.

Proficient in the use of computers for all business, correspondence,

marketing, design, graphic arts, research, and Internet functions.

Education

UNIVERSITY OF CENTRAL FLORIDA, Orlando, Florida

Bachelors of Science in Marketing, 2003

. Scholarship recipient: Bright Futures and Mary McNamara

Professional Experience

ALL ENERGY SOLUTIONS, Altamonte Springs 2009 - Present

New Business Startup Operations

. Assisted in business start-up providing planning, applying to the state

for fictitious name, and obtaining all licenses and permits for the

company to operate.

. Generate all marketing and business development collateral.

- Selected a business name and developed all marketing tools and logo

design.

- Collaborated with Web developer in the layout, design, and

implementation of the Web site.

- Developed promotional programs to generate new business, including a

cash for referral program used by the local business community and

existing clientele.

. Established a call center; hired the team; wrote marketing script; and

delivered employee training.

- Generated policies and proceedures and ensured compliance with all

Federal and State requirements for telemarketing and the solar

industry.

- Performed research on laws governing telephone sales.

. Administer the post-sales process including contract development; prepare

billing statements based on quotes and time spent on projects.

- File permits for properties that have contracted for solar services.

- Ensure all engineering schematics meet the regulatory requirements;

and submit proof of license, bonding, and insurance to each

municipality.

. Assist in preparing tax credit documents for clients; and advise on

submission proceedures.

NACM OF FLORIDA, Maitland, Florida 2004 - 2009

Research Assistant

. Conducted research for the National Association of Credit Management,

ensuring compliance with regulatory policies and procedures.

Professional Experience

NACM OF FLORIDA, Maitland, Florida 2004 - 2009

Research Assistant

. Researched property for companies in the construction industry to file

Notice to Owner and protect their lien rights on the location where their

equipment or materials have been supplied.

- Established and oversaw monthly meetings with Food Distributors,

Floral Wholesale, and Building Material companies to advise on anti-

trust policies and laws.

Sales Associate

. Provided a consultative sales approach; identified a client's needs and

requirements, and provided the appropriate products, services, and

solutions.

. Managed the needs of existing accounts, expanding add-on products and

services; and resolving issues and concerns in an immediate and proactive

manner.

. Established relationships and worked with commercial clients in Building

Materials, Food Wholesale and Floral Wholesale industries including

Sysco, Sunbelt Rentals, and Hughes Supplies.

THE THERAPY CENTER (AN INTEGRATIVE HEALTH CLINIC), Sanford, Florida

2003 - 2004

Contract Position: Advertising and Marketing

. Contracted with a new business to assist in the development of all

marketing and advertising programs.

- Designed all print material and company logo using Adobe Illustrator.

- Developed advertising and placed ads in local written media.

- Assisted with the web content and design.

. Networked through the Chamber to discuss the new business concept.

. Hosted seminars to introduce new business.

- Identified speakers and contracted for locations.

- Developed mailing lists and sent out customized invitations.

PRINTING BY FLAMINGO, Longwood, Florida 1999 - 2002

Account Management and Sales Associate (while attaining degree)

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