Customer Service High School

Sharon Stevens(Mincey)

*** ****** ***** #**

Altamonte Springs, Florida 32701

*************@***.***

407-***-****

SPECIALTIES

Excellent people and communication skills, type 50 wpm

Ability to provide positive results in a pressured environment

Strong mathematical skills, Ability to multi-task and set priorities based

on the potential

Risk and goals, ability to analyze trends to improve overall profitability

EMPLOYMENT

CitiFinancial Auto-Citigroup

Senior Credit Underwriter

2/2001 - 12/2008

. Analyze applicants risk based on the credit history to extend or deny

credit, using company loan authority matrix, underwriting policy and

guidelines

. Review and research customer information, i.e. credit history,

employment and review fraud alerts.

. Work with the loan officers to restructure loan decisions

. Assisted in training new underwriters on underwriting policies and

guidelines

CitiFinancial Auto-Citigroup

Credit Loan Processor

3/1997- 03/2001

. Review loan contracts for proper documentation and compliance

. Finalize all paperwork and ensure timely payment to dealer and

create loan account for customer in the expected time frame allowed

. Perform credit, employment and insurance verifications

. Communicate with loan officers, customers and dealers to acquire

additional information prior to finalizing the loan

. Assist management with training new hires and review loan processing

issues

GE Capital Insurance

Premium Process Editor

10/1995-10/1996

. Edit incoming new credit life and disability certificates and

cancellations by

Reviewing and correcting related errors

. perform general accounting functions to clear suspense reports

. Provide customer service to customers and office personnel via

telephone and mail

SunTrust Service Corporation

Application/Loan Processor 3/1993-

10/1995

. Input credit loan applications for review by loan officers

. Review loan contracts before and after funding

. Perform credit and employment verifications

EDUCATION

. Statesboro High School - Statesboro, Georgia

. Office Training Certificate

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