Customer Service Software

AMIRAH ANSAAR

***** ******* ****** **** ( HUMBLE, TX 77396 ( PHONE: 832-***-**** (

*******@************.***

TECHNICAL TRAINER

American Society For Training & Development (ASTD) Experienced Trainer And

Facilitator. Solutions-oriented IT Consultant with notable success

directing a broad range of corporate IT initiatives while spearheading

Project Management of information-technology solutions in direct support of

business objectives. Several years of experience in the HealthCare sector

providing training in Practice Management and Clinical Software. I

understand the inner workings of a medical office, software technologies

and applications. I have excellent interpersonal, communication, and

relationship-building skills. I Listen attentively, communicate

persuasively and follow through diligently.

Expertise Highlights

ADDIE Model Training Design Learning Management Systems

Process Practice Management Software/EMR

Project Management Network And Systems Administration

Deliver New Hire Onboarding Customer Service

Training Technical Writing (Manuals/System Specs)

Measuring And Evaluating

Performance

Facilitating Organizational

Change

Professional Experience

Sparkhound Inc. - Baton Rouge, la 9/08 to 7/09

Business Development Manager

IT Consultant

Senior systems and network analyst role to provide IT leadership for client

technology infrastructure. Manage large-scale enterprise migration

projects, systems conversions and performance tuning and monitoring of

applications/systems. Help set long-range technical direction and capacity

plans.

Key Results:

Increase productivity and customer satisfaction through training technical

support staff in technical and soft skills.

Present software packages to prospects via webinars and on-site settings

and influence them to purchase products that would increase their bottom

line.

Convert physical servers to virtual machines to decrease power and cooling

and rack space needed to sustain network which resulted in tremendous cost-

savings

Perimeter eSecurity - Charlotte, nc 2004 to 2008

Business Development Manager

Sr. Systems Engineer

Senior systems and network analyst role to provide IT leadership for client

technology infrastructure. Manage large-scale enterprise migration

projects, systems conversions and performance tuning and monitoring of

applications/systems. Help set long-range technical direction and capacity

plans

Key Results:

On-Site Software Training For Clients In Various Business Verticals -

Healthcare, Education, Finance

Trained Technical Support Staff And Provided New Employee Onboarding

Training

Project Management for seamless new software implementations

Manage network and server infrastructure

2003 to 2004

microsoft corporation (Compcontech) - Charlotte, nc

Directory Services Engineer

Extensively Researched Microsoft Active Directory To Expertly Support

Enterprise Level Clients With Complicated Issues Related To Active

Directory Infrastructure

Key Results:

Collaborate with C-Level Executives On Best Practices For Active Directory

Environment

Evaluate and Troubleshoot Critical System Infrastructure Events

Train Administrator's on Effective Use Of Software Packages

Medical services of america - lexington, sc 2002 to 2004

IT Technical Trainer

Provide IT leadership for corporation's technology infrastructure located

in 150 facilities nationwide. Provide On-site Training in Home Health Care

And Durable Medical Equipment Offices on Practice Management and Clinical

software.

Key Results:

Train Clinical Staff In Practice Management Software For Ease Of Use And

Patient Safety

Assess Clinical Staff Knowledge Of Practice Management and Clinical

Software

Evaluate and Track Clinical Staff Knowledge And Effective Use Of

PM/Clinical Software

Project Management of new site implementations including network, telecom,

and software

patterson dental (thompson dental co) - cayce, sc 2000 to 2002

Software Support Trainer

Test, Train, and support Practice Management and Clinical software for

Technical Support Staff as well as Medical Office Professionals. Provided

Assistance with Accounts Receivables for Medical Offices to ensure payments

are received promptly.

Key Results:

Provide on-site training of Medical Practice Staff for optimal software

usage and patient safety.

Work Directly with Drs. To develop an office workflow to increase

productivity in the office environment

Manage Project Implementations and conversions to new software platform

Technology Summary

Training/ American Society For Health Informatics Managers (ASHIM),

Certification Microsoft Certified Systems Administrator (MCSA), Microsoft

s: Certified Professional (MCP) CompTIA Certified Technical

Trainer (CTT+), American Society For Training And Development,

Help Desk Institute HDI

Applications: Adobe Captivate, Sage, Dental.com, MEDITECH, McKesson PM/EMR,

EPIC (EPM/EMR), Eaglesoft PM Clinical, Cerner,

Centricity/Logician EMR, SoftAid, SharePoint, Microsoft Office

Systems: Microsoft Windows Server, XP, Vista, Cisco, VMS

Associations: Toastmasters, iLearning Global

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