Project Manager Management

STEVEN L. O'BRIEN Tel: 508-***-****

***A Farm Street, Blackstone, MA 01504 E-mail: *********@*******.***

SUMMARY: Expertise in the project management of leading-edge hardware,

software, and services based products to direct and indirect

channels with emphasis on:

. Program design, implementation, and execution

. Detailed project plans and risk assessment

. Project research and requirements definition

. Demonstrated skill in driving multiple large projects

EXPERIENCE:

2008 to RSA/EMC Bedford, MA

2009 The Security Division of EMC, a premier provider of software security

solutions.

Engineering Project Manager

Directed the enVision Continuing Engineering team with primary

focus on managing efforts across multiple groups including

customer support, engineering development, quality assurance

and product management resolving critical customer issues.

. Managed multiple groups coordinating the approval,

tracking, and release of hot fixes to both internal and

external customers providing a 50% improvement in customer

satisfaction.

. Scheduled and defined delivery of all software releases

comprised of service packs, patches, and hot fixes meeting

deliverables expectation 100% of the time.

. Acted as single point of contact within engineering for

critical issues ensuring appropriate response time to multi-

national client escalations fulfilling customer SLA's 100%

of the time.

. Identified, refined and worked with management to

proactively revise current procedures and tools improving

C.E. engineering's efficiency by 30%.

2008 to VERITUDE at FIDELITY INVESTMENTS Smithfield, RI

2008 International Financial Services Company

Systems Project Manager

Served as technical project manager in the FTG (Fidelity

Technology Group) Enterprise Solutions Security Portfolio

responsible for the selection, verification, implementation

and support of enterprise wide security products.

. Project management responsibility for the CPS (Corporate

Pin Server) and RSA Strong Authentication product lines

which included multiple product development and on going

functionality enhancements while delivering over $1 M in

annualized savings.

. Provided project planning/tracking, status reporting,

change control, risk management, financial management, and

resource management on a weekly or as needed basis.

. Supervised cross-functional teams in defining, creating,

implementing, and supporting critical IT business

solutions.

STEVEN L. O'BRIEN Tel: 508-***-****

2005 to WORKSCAPE, Inc. Marlborough, MA

2008 A software innovator in the Human Resources outsourced benefits

marketplace.

Project Manager

Maintained full project management responsibilities for

scoping, planning, and implementing major projects and client

change orders in a highly customized web-based Oracle

application environment.

. Responsible for developing and updating the statement of

work, project plan, resource forecasting, risk assessment

and P&L statement for multiple projects.

. Served as the primary customer interface with full decision-

making responsibility while also identifying and resolving

large scale problems.

2004 to SPENCER TECHNOLOGIES Worcester, MA

2005 A leading provider of network design, technology deployment, systems

maintenance and strategic consulting services for the retail

industry.

Project Manager

Served as relationship manager for multiple clients responsible for

understanding business issues and addressing them through a

combination of services and product solutions.

2003 to DATAVANTAGE Westborough, MA

2004 A supplier of software and services for the retail trade industries.

Sr. Project Manager

Provided account management and consulting services for key retail

customers with a primary focus of leading and delivering Loss

Prevention, CRM, and Sales Productivity client/server

application software implementations.

1996 to EMC CORPORATION Hopkinton, MA

2001 A data storage equipment and software manufacturer.

Engineering Program Manager

Established and managed multi-level strategic engineering

partnerships with industry leading server/OS vendors critical

to expanding EMC's Enterprise Storage marketshare in the Unix

and Windows markets.

. Directed and prioritized SAN (Storage Area Network)

interoperability testing generating a 50% improvement in

connectivity and storage revenues.

EDUCATION: B.S.B.A., Marketing, Northeastern University, Boston, MA.

Project Management Professional Certification Training, Quality and

Productivity Solutions.

Project Management Certificate Program, Bryant University.

PMP Certification Spring 2010.

TECHNOLOGIES: Oracle, DB2, Informix, SQL Server, XML, .Net, C++, Java,

JSP, ASP, Visual Basic.

TOOLS: Microsoft Project, Microsoft Office product suite, SDLC

methodology, eRoom, Wiki, SOX Compliance, Rational ClearCase

and ClearQuest.

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