Sales Customer Service
Resume:
Place
Portage, IN *****
Cell (219)
shalandawhite24@y
ahoo.com
Shalanda Y. White
Education
DeVry University - Merrillville, IN
Bachelors of Management - Technical Management -
June 2011
Ivy Tech Community College - Gary, IN
Associates of Applied Science - Business
Administration/Marketing
May 2007
Professional May 2008-March 2009 Schneider Logistics
Experience Chicago, IL
Sales Logistics Account Executive
Answered inbound ACD calls and assist customers
with price quotes, booking loads, load status,
billing etc.
Made minimum 70 daily cold calls to new prospects
and follow-up leads.
Provided price quotes for freight to new and
existing customer utilizing in-house pricing tool.
Booked loads for new and existing customers.
Found carriers to cover loads booked via in-house
brokerage team.
Maintained monthly, quarterly and annual goals for
inbound ACD calls answered, cold calls, loads
booked, and revenue margin.
Devised and implemented sales strategy to build
book of business.
Prospecting for new leads to build book of
business.
January 2000-November 2007 Urban
Ministries Inc Calumet City,
IL
Regional Account Manager/Call Center Team Leader
Managed the customer service and inside sales team.
Provided training and managing the daily operations
of outsource call center.
Provided training to inside sales team.
Generated sales within assigned geographical
region.
Devised and executed sales strategy for new
prospects.
Devised and executed retention strategy for
existing customers.
Developed sales contests, devise rewards, execute
sales initiative, and boost morale of team to
motivate and meet sales goals.
Submitted sales report for core product sales.
Maintained quarterly and annual sales goals.
Devised marketing tool highlighting Sunday school
features and benefits.
Initiated sales contest and incentives to build
teamwork, boost morale and provide continuous
improvement to sales team.
Processed and received incoming customer calls,
making outbound calls from specific target lists,
documenting contacts, and ensuring exemplary
customer service.
Made daily outbound cold calls to new prospects and
existing leads.
Generated new leads via internet research,
conferences, etc.
Cultivated relationships with churches, bookstores,
and individual accounts holders.
Served on the Executive Planning Committee to
orchestrate company events.
January 1994-February 2000 Radisson Hotel &
Star Plaza Theatre
Merrillville, IN
Front Desk Clerk/Reservations Sales Agent
Checked-in and checked out hotel guest.
Made hotel and dinner reservations.
Maintained quarterly and annual sales goals.
Sold theatre tickets, dinner/show and hotel
packages.
Arranged check-in process for tour groups and
entertainment.
Answered high-volume calls for theatre.
Participated in sales blitz.
Balanced cash and check intake.
Assisted in daily front desk operations.
Skills & Microsoft Office (Word, Excel, Power Point, Outlook
Certifications Express)
Strong interpersonal and communication skills
Detail and goal oriented
Self-motivated with the ability to multi-task and
prioritize
Kappa Beta Delta National Honor Society
Business Merit Award
Customer Service Training-2007
Management and Leadership Skills Training-2006
Qualifying Sales Prospects Certificate-August 2004
Basics of Effective Selling Certificate-August 2004
Presidential Award-May 2004
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