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Customer Service Technical Support

Location:
Fishers, IN, 46038
Posted:
March 16, 2010

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Resume:

Xuming Smith (Christina)

Address: ***** ******** ****, *******, ** 46038

E-mail: abm2us@r.postjobfree.com

Home: 317-***-****

Cell : 317-***-****

PROFESSIONAL EXPERIENCE

Wise Payment Systems INC, Fishers, IN., U.S.A., October 2008 - November 2009

Bilingual (Chinese Mandarin)Customer Service Representative

Answered phones and e-mails, and completed timely follow-up surveys

Programmed, download and technical support terminals

Interpreted and translated between Chinese Mandarin and English

Responsible for various reporting using Excel spreadsheet

TI Automotive ( Pro Resources Incorporated ), Ossian, IN., USA, July 2007 - April 2008

Production Worker & Translator(Chinese Mandarin)

C.S.T.S. Citigroup, Shanghai, China, August 2006 - December 2006

Developer

Enhanced banking system

Wrote program specification and test report

Coding and unit testing

Shanghai Chuwa Software Ltd., Shanghai, China, October 2004 - March 2006

Developer

Shiko Securities project for Japanese Securities company

Wrote program specification and test report

Developed bond and stock modules

Unit testing

Managed a three-person team

VAI Automation Shanghai Ltd., Shanghai, China, April 2004 - September 2004

Technical support engineer

Developed automation project of Steel & Iron plant, B/S mode, using C#. Had worked in Austria.

Designed, developed the GUI of the project

Technical support, and wrote relative documents

Anshan Normal College, Anshan, China, July 1998- July 2001

College Teacher

Responsible for teaching computer courses

Developed projects, such as computer control system and information management system

EDUCATION

Information College, Donghua University, Shanghai, China, September 2001- March 2004

Master of Science in Automation

Information College, Donghua University, Shanghai, China, September 1994- June 1998

Bachelor of Science in Automation

LANGUAGE SKILLS

English: Fluent in written and spoken English

Chinese: Fluent in written and spoken Chinese

Japanese: Basic in read and written Japanese

COMPUTER SKILLS

programming Language: COBOL, C#, JAVA Sun Certified Programmer

Database: Oracle 9i, MS SQL Server 2000, DB2

Development tools: VS.NET, Visual SourceSafe 6.0

OS: UNIX, Windows

Modeling & Software Process: UML

Mainframe: ZOS 1.4, COBOL, CICS, DB2, VSAM, JCL

Others: Office



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