Customer Service Sales

FREDERICK LEE MILLER III

**** ********* *** ****** **** Lauderdale, FL

***************@*****.*** • 954-***-****

SUMMARY OF QUALIFICATIONS

Talented and accomplished business professional with strong experience in sales, customer

service, and training. Accomplished, achievement-driven and result oriented employee who

consistently meets or exceeds all anticipated targets.

Proven track record of outstanding leadership, well developed interpersonal skills and

ability to build productive relationships.

A high degree of accuracy, excellent organizational skills and the ability to prioritize in

order to meet company expectations.

Proficient in Microsoft all applications related to Microsoft Office, Java, C++Oracle,

PROFESSIONAL EXPERIENCE

BROWARD COUNTY SCHOOL BOARD - Ft. Lauderdale, FL 02/2009-Present

Substitute Teacher

Assist students in learning subject matters and skills that will contribute to their development as

mature, able, and responsible men and women in the absence of their regular teacher.

Guides the learning process toward the achievement of curriculum goals and, in harmony

with the goals, establishes clear objectives for all lessons, units, projects and to communicate

these objectives to students, as adopted by the local and state Board of Education

COCA-COLA ENTERPRISES - Charleston, Illinois 05/2008-03/2009

Merchandiser

Built and maintained product displays in compliance with company standards while maintaining

appropriate product levels throughout accounts.

Maintained clean and organized back-room and managed trade breakage in assigned

accounts. Met customer service expectations through daily communication, problem

resolution, and appropriate follow up. Transported, replaced and maintained Point of Sale

advertising as appropriate for accounts.

PAPA MURPHY’S- Charleston, Illinois 11/2008 to 03/2009

Assistant Store Manager

Assisted the store manager on operations and customer support for quality service, customer

satisfaction and profitability. Supervised the sales staff and sales floor in the absence of store

manager.

Assisted store manager in setting goals for sales, service environment, merchandise moves,

shrinkage figures and expense controls. Executed merchandise floor moves to drive sales.

Provided training and provide feedback to sales associates and key holders. Established

effective communication with sales personnel to ensure that they are appropriately informed

of merchandising polices and programs.

WORKFORCE ONE- Ft. Lauderdale, FL 03/2007 to 10/2008

Customer Service Representative

Follow-up with customers via telephone, e-mail, fax or walk-in concerning job related searches

founded on Employflorida system.

Handled an average of 300 customers daily in the information center in regards to resolving

customer complaints and inquiries. Also handle sensitive and confidential business files.

EASTERN ILLINOIS UNIVERSITY - Charleston, IL 01/2005 to 05/2006

Academic Adviser

Participated in the development, implementation, review, presentation and revision of

orientations for the first-time college students and transfer students.

Advised by appointment, drop-in, e-mail, or phone. Possessed knowledge of graduation

requirements while providing current information on curriculum, policies, and procedures.

EDUCATION- Eastern Illinois University Charleston, Illinois

Master of Science

Computer Technology, 2006

Business Administration Information System, 2004

Communications Minor, 2004

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