Sales Customer Service
Resume:
West New York, NJ **093
**********.*********@*****.***
Ermelinda D. Villarreal
OBJECTIVE
Self-motivated, organized and dynamic leader with fifteen years of diverse
experience in analytical sales and law seeking a role that facilitates
utilizing and expanding my current skills to achieve the present and future
goals and objectives of an organization.
ACCOMPLISHMENTS
. Works well and adapts easily in fast paced environment.
. Exhibits the ability to think quickly and successfully handle complex
clients while achieving corporate goals.
. Excellent interpersonal, motivational and analytical skills.
. Demonstrates the ability to work and communicate successfully with
individuals in all levels of an organization.
. Recognized at performance appraisal for excellent organization and time
management.
. Effectively handle multiple tasks while meeting project deadlines.
. Ability to work with highly sensitive and confidential information.
. Diverse experience in both the financial and legal sector.
. Detail oriented and organized leader that has contributed to process
improvement, and excellence in customer service.
PROFESSIONAL EXPERIENCE
Sales Analyst - Scott Kay, Inc., Teaneck, NJ
October 2003 - Present
. Research, collect, evaluate and interpret sales and business information
at a regional and national level for approximately 400 accounts nation-
wide, with 500 independent and 225 national doors.
. Generate and compile all daily, weekly, monthly and other frequent
targeted reports including financial data for eleven sales regions.
. Execute and maintain budget analysis on a monthly basis by region and by
account.
. Administer territory realignment process inclusive of all analysis and
integration of databases and programs.
. Coordinate with Finance Department to provide accurate sales data for
objective and commission payments and compensation plans.
. Retrieve complex data from internal system, MS Dynamics AX, to support on-
going sales analysis activities.
. Responsible for the maintenance and upkeep of business plans, and on-
going progress assessment in order to support in the management of the top
regional accounts.
. Work closely with marketing department in order to manage and monitor the
advertising coop budget in relation to sales revenue.
. Compile data and create reports for all national sales meetings,
appointments, and presentations.
. Execute bestseller reports by sell-in and sell-thru for independent and
specialty accounts.
. Perform analysis of advertising and classification sell-thru and sell-in
of merchandise.
. Maintain and analyze weekly, monthly, seasonal recaps for all accounts.
. Support management and sales teams by producing ad-hoc analyses to
support sales initiatives.
. Extract, assemble, and analyze product sales data in specific markets to
enhance sales strategies.
. Compile and maintain call reports submitted by sales force to analyze the
service frequency by region.
Paralegal - Jaloudi & Lee, P.C., Fort Lee, NJ
September 1999 - October 2003
. Responsible for all phases of Personal Injury litigation including the
drafting of pleadings and other legal documents; including complaints,
summons, interrogatories, memorandums, motion practice, issuing subpoenas,
notice of depositions, arbitration statements, and memorandums.
. Analyzed documents, process deposition transcripts and drafted discovery
documents.
. Gathered and organized exhibits, documents, trial data and other
materials in response to subpoenas, discovery requests, interrogatories,
motions for summary judgment, arranged extensions of time as needed.
. Secured and analyzed medical records and organized abundant medical data
for trial.
. Monitored deadlines for responses to complaints and negotiated time
extensions with defense attorneys.
. Scheduled deponents and witnesses for depositions, coordinated AAA and
UM/UIM Arbitrations.
. Categorized and indexed all pleadings, exhibits, and correspondence.
. Maintained and analyzed detailed records and filed legal papers.
. Conducted client interviews and recorded pertinent statements for
specific cases, including pre-discovery interviews and preparations for
due diligence.
. Acted as a liaison between clients, insurance companies, and attorneys.
. Drafted and prepared correspondence and other written documents as
required.
. Managed written and oral communication relating to accommodate Spanish
speaking clientele.
Assistant Safety Director - National Retail Systems, Inc., Secaucus, NJ
August 1994 - September 1999
. Issued reserves and provided settlement authority for insurance claims to
third party administrators and insurance companies.
. Maintained insurance claim files including investigation and the
prevention of accidents and injuries.
. Reviewed all complaints to determine nature of the action involved, and
submitted to appropriate insurance carriers.
. Sustained above satisfactory level of compliance with Department of
Transportation Regulations.
. Assisted in the development of Drug and Alcohol Policies and
administrated the program on a national level.
. Partnered in establishing company safety policies, procedures, and
formulation of a Driver Handbook.
. Administered Workers Compensation Insurance program.
. Supervised driver recruiting and assisted in the screening of prospective
drivers.
SKILLS
Fluent in Spanish. Proficient in Windows XP, MS Word, MS Excel, MS
PowerPoint, MS Dynamics AX,
MS Outlook, Windows Media Player, Adobe Reader, Internet Explorer, and
several other internet browsers.
EDUCATION
Rutgers State University, Newark, NJ
Bachelors of Science Degree in Criminal Justice, August 2007
Member of the Alpha Phi Sigma Criminal Justice Honor Society - Phi Beta
Kappa
Berkeley College, West Paterson, NJ
Associates in Applied Science Degree in Paralegal Studies, December 1998
Contact this candidate