Manager Quality Control
Resume:
David D. Thome
**** ****** ****** *********@***.*** Home:
Mogadore, OH 44260 Cell:
SUMMARY
Diversified and progressive experience with over 25 years as manager in a
distribution center for a national retailer. Reputation for effectively
training and coaching team members in their job responsibilities including
safety issues. Particularly effective in assessing and resolving
operational problems to increase productivity and in recovering lost
revenue. Excellent negotiating skills with internal and external vendors.
PROFESSIONAL EXPERIENCE
Macy's Logistics and Operations, North Jackson, OH
1979-2009
Operations Manager 2008 - 2009
. Responsible for delivery of big ticket items and approving the return
of customers' goods.
. Approved furniture and bedding being sent to customers after scanning
and binning items.
. Set next day's delivery schedule and inspected all merchandise prior
to 3rd party loading delivery trucks.
. Ensured proper procedures were followed for customers' returns.
. Inspected returned items and determined if stock was sent to
inventory, clearance store, or repaired.
. Attached scanning information on new furniture and bedding after
approving receipt of merchandise.
. Approved loading of furniture and bedding to shuttle dock prior to
scheduling delivery to branch stores or other distribution centers.
. Managed 13 associates and one hourly supervisor.
Big Ticket Furniture Workroom Manager/RTV Manager 2007 - 2008
Monitored quality control for big ticket merchandise and supervised 10
associates and one hourly supervisor.
. Supervised repair of non-salable furniture and touch-ups prior to
delivery.
. Performed quality control inspections of inbound new furniture
receipts.
. Monitored inventory and replenished miscellaneous packaging supplies.
. Reviewed billing for in-home tech service.
. Conducted clinics for vendors' representatives on merchandise
disposition.
. Determined disposition of defective furniture and processed paperwork
for credit to either Macy's or vendor's account.
. Served as member of Safety Committee for building and own department's
issues and how to handle accidents or claims.
. Forecasted employees' hours for pay purposes and monitored adherence
to budget.
. Ensured consistency of procedures by attending weekly meetings.
. Responsible for yearly evaluations for all associates.
Manager of Ready-to-Wear/Rack Ready Processing 2002 - 2007
Accountable for supervising employees in receiving, processing, and
distribution of clothing merchandise to branch stores.
David D. Thome
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. Updated payroll forecast and monitored payroll and production.
. Monitored work areas and assigned employees to areas needing
assistance.
. Maintained inventory of packing supplies used in the shipping of
clothing.
. Managed approximately 60 associates and 4 hourly supervisors.
. Responsible for yearly evaluations of all associates.
Home Delivery/Stock Manager 2000 - 2002
Managed the processing of home deliveries for Ohio, Pennsylvania, and New
York.
. Approved furniture and bedding being sent to customers after scanning
and binning items.
. Set next day's delivery schedule and inspected all merchandise prior
to 3rd party loading delivery trucks.
. Approved receipt of merchandise and attached scanning information on
new furniture and bedding.
. Supervised 20 associates and assigned appropriate work daily.
. Monitored payroll hours against payroll budget/plan.
. Maintained and ordered packing supplies for shipping of goods to
customers.
. Responsible for yearly evaluations of all associates.
Manager of Ready-to-Wear/Rack Ready Processing 1990 - 2000
Managed receiving, processing, and distribution of clothing merchandise to
branch stores.
. Monitored employees' hours worked against actual hours worked.
. Scheduled associates hours after determining work needs in other
departments.
. Ordered packing supplies after taking inventory.
. Managed approximately 80 associates with 5 hourly supervisors.
. Responsible for yearly evaluations of all associates.
Manager of Relay Transfer Dock 1990
Manager of Inbound Receiving 1989 - 1990
Receiving Manager 1988 - 1989
Receiving Manager 1988
Supervisor of Bulk Processing Area 1983 - 1988
Merchandise Processor 1979 - 1983
EDUCATION AND PROFESSIONAL DEVELOPMENT
Community and Technical College, University of Akron, Akron, OH
Attended for Drafting Technology, 1981 - 1983
. Leader Education Workshop
. Selecting Best People
. Hourly Supervisor Development
. Power Equipment Certification
. Six Sigma Overview
. Preventing Sexual Harassment/Diversity in the Workplace
. Leader Education Workshop Records Retention Management
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