Project Manager Sales

Mary M. Costello

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** ********* ***** **** *****, FL 32137 Cell 203-***-**** Email *******@*******.***

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SENIOR MANAGER/PROJECTS/BUSINESS ANALYTICS/OPERATIONS

Program/Project Management, Business Analytics, Strategic Business Initiatives and/or Process Engineering

PROFESSIONAL EXPERIENCE

Prudential Financial, Shelton, CT January 2010 – Present

Project Manager (consultant)

Leading complex enterprise initiatives to reduce print spend of $122M by identifying opportunities within business units

and cross business units to promote eDelivery, eDocs and eService.

Managing team of senior leadership, business and technology team leads by facilitating meetings for knowledge

share/exchange, tracking status of current activities to determine strategy and recommend next steps for suppressing print.

Relationship building and collaboration to ultimately pave the future of unifying five mature organizations by standardizing

processes and procedures.

PFIZER, Inc., Groton/New London, CT June 2008 – December 2008

Sr. Project Manager for Worldwide Technology (WT), Quality Assurance Records Management (consultant)

Global migration of 4000 documents from several legacy repositories (Sharepoint, Insight, etc.) into a single repository

(PDOCS) designed to manage all WT Policies, Processes, Standard Operating Procedures, Work Instructions, Job Aids and

Forms.

Managed 22 tech writers and junior Project Manager for completion off shore in India.

Developed Project Plan for migration of documents from a legacy format to a new format and new quality control process

to ensure accuracy of content.

Developed mapping and business rules for each class of document with criteria for merge, archive or post integration.

Monitored the review and approval cycle to make sure all timelines are met with escalation process for risks and issues to

resolve or escalate as necessary to senior leadership.

Project Manager/Process Design Expert for Worldwide Technology (WT) (consultant) May 2006 – June 2008

Global project to unite Pfizer as one IT organization by identifying project deliverables, building relationships to facilitate

workshops with subject matter experts to create requirements and then subsequently design and develop materials for

formalized process to be implemented.

Created requirements based on conducting evaluation study of all Pfizer’s Information Technology processes as it pertains

to Solutions Lifecycles to identify trends, duplications and gaps to ultimately design one formalized process for the entire

organization to adopt.

Specifically drafted and refined processes and documentation for the Build and Test Phases of Solutions Lifecycle based on

the above and understanding business drivers and impact to all global IT areas.

Designed and managed Call Center to support the project and continuous improvement (developed FAQ’s and routing of

end user issues, problems and change requests).

Developed Change Management/Risk and Issue Management procedures of Solutions Lifecycle within scope of Adapt to

Scale (AtS) project at Pfizer.

Worked with Quality Tools, Measures & Reporting to identify continuous improvement and metrics for Solutions Lifecycle

new releases.

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YAMANOUCHI PHARMA AMERICA, Paramus, NJ January 2003 – May 2006

Manager for Field Incentives and Communications

Developed and implemented an integrated, efficient and effective motivation recognition and incentive compensation

programs for sales forces (approximately 400) to attract, re-train and reward for a start-up pharmaceutical company.

Developed future incentive compensation program scenarios/models using MS Excel and IMS data (multiple hospitals,

contract sales organizations with multiple products with multiple weightings).

Mary M. Costello Page 2

Interfaced with Business Information and Analytics, Human Resources, Legal and Marketing departments to evaluate data,

data mapping and data transformation to develop effective plans, establish rules and eligibility and Marketing and develop

market entry and future strategies for the sales forces for multiple products.

Developed platform, strategy, forms and protocols for communications process throughout the entire organization by

utilizing the Intranet as a primary source of information to minimize e-mail traffic, voicemails and postal mail.

Responsible for working with Sales Operations groups by developing the tools necessary to enable sales to better serve

their customers, i.e. customization of Siebel database, Sampling, Compliance and Sales Planning/Support.

Enabled the sales force to better serve their customers (healthcare professionals, managed care and patients) by owning and

executing support activities to maximize field force focus on customers and products – maximize effectiveness and

customer retention by exceeding expectations in the delivery of processes, procedures and tools to drive field force

productivity and growth.

BAYER CORPORATION, Milford, CT January 2000 – January 2003

Sr. Information Analyst

Supported Vice President, Director of Sales and Product Managers by applying tactical sales/product information along

with the appropriate technological tools to enhance and promote the Sales and Marketing areas.

Provided financial and marketing analysis to support the Sales and Marketing areas with respect to new product launches,

volume and pricing support, performance measurement, program evaluation and special projects.

Developed and utilized sales analysis systems to interpret market data, identify data relationships (IMS & NDC) and

identify trends to provide necessary information and recommendations to assist overall direction, control, planning

activities of the Sales and Marketing groups.

Developed, implemented, monitored and continuously improved territory alignments and incentive compensation plans for

entire sales force utilizing MS Access and MS Excel with IMS and NDC data.

Project Manager for large conversion of one pharmaceutical data source to another for all external data sources for

consolidation and data transformation of prescription.

NORTHEAST UTILITIES, Newington, CT March 1999 – January 2000

Sr. Business Analyst

Analyzed Electronic Data Interchange data to identify trends and problems within business transactions for a de-regulated

utility billing system utilizing Microsoft Access and Excel for data transformation.

Analyzed, documented and communicated problems to determine new requirements and business needs to develop bug

fixes to the system while simultaneously communicating these enhancements to end users, customers and senior

management.

Trained and supervised 12 Business Analysts to analyze, support and maintain the project.

PREVIOUS EMPLOYMENT

MEMORY EXPANDERS INC., Hamden, CT 1997 – 1999

General Manager

MICROAGE SOLUTIONS INC. Wilton, CT 1991 – 1997

Senior Operations Manager

SEARS BUSINESS CENTER, Hartford, CT 1990 – 1991

General Manager – Computer Company

COMPUTERLAND, Wallingford, CT 1991 – 1984

Manager, Purchasing and Inventory – Computer Company

ONLINE BUSINESS SYSTEMS, Milford, CT 1984 – 1987

Office Manager – Computer Company

EDUCATION

Masters of Science in Management - Albertus Magnus College, New Haven, CT (GPA 3.85)

Bachelors of Science - Albertus Magnus College, New Haven, CT (GPA 3.27)

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