Customer Service Health Insurance

BRANDY B. HUGHES

Summary

Customer Support Professional with inbound/outbound call reception

experience, including triage, sales, marketing, and scheduling.

Energetic and reliable worker with strong organizational skills.

Experience with Windows 98, Office 2000 and Internet navigation.

Proficient with Microsoft Word and Excel, as well as intermediate

knowledge of Access and PowerPont.

Experience

11/09 - 3/10 Covance Market Access Services Gaithersburg,

Maryland

Program Specialist

. Contact health insurance companies to verify coverage and

benefits for specialty medications.

. Follow up on Prior Authorization requests.

. Contact patients to report benefit findings.

. Offered options to patients in need of financial assistance.

08/09 - 9/09 Metropolitan Regional Information Systems Rockville,

Maryland

Temporary Employee through Modis Staffing

Customer Care Representative

. Instruct customers on use of equipment and software for MRIS

products

. Answer customers' inquiries via phone and email

. Recommend various remedial actions to correct problems with

system usage

. Escalate any technical issues to the appropriate departments

. Perform data entry of customer information and open/close

customer service tickets

03/08 - 08/09 Westat Research Rockville,

Maryland

Temporary Employee through Level One Personnel

Data Collection Specialist

. Contact doctors and hospital administration for their

participation in the Medical Expenditure Panel Survey

. Record professional billing fees and responses according

database legend

. Make follow up calls to complete and ensure accurate information

Education

J. Sergeant Reynolds Community College

. Liberal Arts Studies

George Mason University

. Anthropology

13437 Tilford Court, Germantown, Maryland 20874

Cellular Phone 202-***-****

Email: ******.*.******@*****.***

Contact this candidate