Customer Service Project
Resume:
Antioch, CA E-mail
***** **********@gmail.
com
Alexandria O. Best
Objective Seeking a position in the Healthcare industry where
I can utilize my extraordinary communication,
analytical and technical skills which will advance
my knowledge base by learning new skills and taking
on challenging tasks.
Summary of Jan. 2006 - Dec. 2009 Kaiser Permanente IT
qualifications Emeryville, California
Intermediate Quality Analyst
PC Operating Skills: Microsoft Windows XP, MS DOS,
Mainframe.
Software Skills: HP Quality Center, Epic, Remedy,
Microsoft Office, Adobe graphic and photo
applications, Niku Reporting Systems, Lotus Notes
Projects for KP Health Connect:
Non Clinical- Automation (Hospital Information
Management (HIM), KP Online script writing and
analysis.), HIM Regression/ Printer
Certification/Staging/Adhoc/Workflow Integration
Testing, Workflow Remediation for Hospital
Billing/Professional Billing, Self Funding Project,
Fully Insured Project, California Select for
Individuals (CSI) Project, Microsoft Health Vault
Project, Race and Ethnicity Project, Hospital
Billing/Professional Billing Regression, True
Transfer Project, Ambulatory Regression.
Clinical- Automation (Emergency Department (ED),
Admission, Transfer, Discharge (ADT), Inpatient
Pharmacy (IPRX) script writing and analysis),
Beacon Training, ADT Regression, Anesthesia
Regression, Optime Regression, E-Signature
Regression.
Professional January 2006-Present Kaiser Permanente IT
experience Emeryville, California
Intermediate QA/Business Applications Coordinator
Strong experience with healthcare supply chain and
the pre-operative support process, Solid
familiarity in a hospital setting examining
inventory practices, Ensure all unresolved problems
and issues and properly documented escalated and
communicated. Responsible for reviewing the work of
staff members and guiding their progress,
Develop/execute testing project plans and provide
recommendation for improvement, Act independently
to determine methods and procedures on new
assignments, Evaluate alternative operational
efficiencies. Provides guidance and coordination to
clients in the planning, training and operating of
automated systems. Maintains current knowledge of
applications interfaces, reporting processes, and
data capture. Serves as a single point of contact
for the resolution of client issues. Acts as a
liaison between business clients and technical
staff to resolve implementation issues, Performs
analysis of requirements to determine testability
for testing.
September 2003- December 2005 First American
Title Concord, California
Escrow Assistant
Testing of E-Bistro (Incoming/Outgoing Wires)
software, Providing excellent customer service,
handling all escrow transactions in regards to
purchaser and seller, receiving all incoming wires,
bookkeeping, managed post closing issues, ordered
demands and fire insurance policies.
Education November 2008- Present University of
Phoenix Online
Bachelors of Science in Business Management
October 2002- April 2005 Heald
College Concord, CA
Associate in Applied Science in Business
Administration
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