Customer Service Human Resource

Delana J. Spencer

*** **** ******* *****, ******, AL 35216

205-***-**** 205-***-**** ************@*****.***

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OBJECTIVE

To utilize my education, experience, and talents in a challenging

business environment preferably with a concentration in Human

Resources

EDUCATION

University of Alabama Birmingham, Birmingham, AL / May 2006

. Bachelor of Science Degree in Business Management with Human Resources

concentration

. Kauffman Foundation - Intern

Lawson State Community College, Birmingham, AL / May 2003

. Associate Degree in Applied Science in Business Administration and

Management

. President's List - Dean's List - Cheerleader - Mentor

QUALIFICATIONS

. Academic and practitioner knowledge and understanding of Human

Resource Management

. Extensive administrative, sales, and customer service experience

. Strong interpersonal skills - Excellent communication skills -

Strong in MS Office

. Excellent problem solving abilities - Strong organizational abilities

. Dedicated - Quick Learner - Independent - Honest - Self-motivated -

Responsible

. Confident - Organized - Trustworthy - Dependable - Mature

EXPERIENCE

Birmingham-Jefferson County Transit Authority, Birmingham, AL/October 2007-

Present

Human Resource Assistant II - Responds to questions about human resources

issues - Conduct telephone interviews - Maintain HR database, including

continual updating, verification of data for accuracy and completeness -

Maintain personnel records, including administrative policies and

procedures - Researches, complies, analyzes data and documents for

specific activities and special projects - Prepares and maintains a

variety of reports, lists, charts, schedules, tables, exhibits, etc,

which may contain confidential information and data - Processes

employment, payroll, and benefit enrollment change notices - Maintains

record of insurance coverage, pension plans, personnel transfers,

performance reviews and terminations - Creates automated reports -

Process employment verifications - Assists with recruitment efforts -

Prepares and sends routine correspondence and notices to internal

departments - General departmental filing - Relieve front desk as

necessary - Participates in Job Fairs, as required - Adhere to strict

standards of confidentiality - Organize benefit fair in conjunction with

open enrollment - Assist with Employee Picnic - Conduct reference checks

and ensure background check, accreditation, and drug testing

coordination/completion - Oversee, set up, and maintain personnel files -

First line of contact for employee relations - Coordinate new hire

process and assist with new hire orientation - Assist with managing

applicants in HRIS - Manage temporary employee staffing

Simply Fashion, LTD, Birmingham, AL/ July 2007-October 2007

Receptionist - Answered and directed all calls - Greeted visitors -

Scheduled appointments - Processed and tracked all outgoing and ingoing

mail and packages - Verified deposits for approximately 280 stores -

Provided clerical and administrative support to office personnel

IMC Solutions-Caremark Mail Order Pharmacy, Birmingham, AL/ September 2006-

May 2007

Human Resource Coordinator - Assisted with exit interview process -

Managed Worker's Compensation, Leaves (FMLA, LTD, STD), and OSHA reports

- Organized benefit fair in conjunction with open enrollment - Managed

education assistance program for site - Assist with PTO questions -

Assisted with Employee Appreciation Events and Employee Events - Assisted

with preliminary resume screening, including job fairs - Conducted

reference checks and ensure background check, accreditation, and drug

testing coordination/completion - Oversee, set up, and maintain personnel

files for site-site coordinator for payroll (KRONOS)-First line of

contact for employee relations - Served as site liaison with benefit

providers - Coordinate new hire process and assist with new hire

orientation - Implement process for tracking PIP data, communicate trends

and other pertinent information - Assisted with managing applicants in

HRIS - Analyzed turnover data trends, keeping the HR manager up to date

on pertinent information - Served as the HRIS liaison resource to assist

employees, with issues, questions, or concerns regarding employee or

leaders self-service - Provided procedures training to leaders and

employees as needed

Kelly Services-Protective Life Corporation, Birmingham, AL/ May 2006-

September 2006

Human Resource Assistant - Created and maintained complex and detailed

spreadsheets, charts, and presentation - Answered phones - Provided

customer service - Handled general and confidential paperwork - Prepared

departmental paperwork and general office duties - Performed research -

Maintained records - Gathered information and present thoughtful data

regarding Employee Feedback Survey - Supported Senior Human Resource

Management

Venturi Staffing-Children's Health System, Birmingham, AL/ April 2006-May

2006

Human Resource Assistant - Prepared correspondence for new hires -

Entered employees' and applicants' information into HRIS - Answered

phones - Scheduled appointments - Entered data into excel spreadsheet -

Formatted Word documents - Provided service to internal and external

customers - Performed reference and background checks on potential

candidates - Assisted in on-going projects as needed - Assisted with

orientation for new hires

Kelly Services-Protective Life Corporation, Birmingham, AL/ May 2005-March

2006

Human Resource Intern- Assisted with the audit of personnel files -

Performed resume searches and prescreening interviews - Performed tasks

associated with the planning and carrying the Summer Event-Review current

periodicals to perform research, gather information and present

thoughtful data regarding current HR trends- Investments -Data entry and

researched tax receipts and tax payments- Updated payment history in loan

holders files-Entered tax payments in Strategy-Accounts Payable - Entered

policy check requisitions in the Smartstream-Prepare checks for

disbursement to customers-Entered expense reports and trade payables into

Smartstream- Research and enter information into Taxport

Cooper Green Hospital, Birmingham, AL / August 2000-June 2005

Cardiac Monitor Technician - Performed comprehensive medical

procedures for patients - Documented and informed staff of abnormalities

- Maintained medical equipment - Performed functions requiring extensive

technical knowledge and skill - Utilizeed effective communication,

technical, and analytical skills

Rich's Department Store, Birmingham, AL / February 1999- August 2000

Sales Associate - Interacted with public - Provided effective customer

service - Resolved customer complaints - Addressed customer needs -

Supervised staff - Delegated daily work activities among staff -

Implemented new work procedures to improve sales and boost employee

morale - Utilized effective managerial, supervisory, administrative, and

interpersonal skills

Wal-Mart, Birmingham, AL / August 1996-February 1999

Cashier - Interacted with public and provided effective customer service

- Processed customer transactions - Addressed customer concerns -

Operated cash register - Balanced cash draw and reconciled daily receipts

- Conducted orientation for new employees - Addressed staff concerns -

Utilized effective administrative and interpersonal skills

PROFESSIONAL ASSOCATIONS/COMMUNITY INVOLVEMENT

. Faith Chapel Christian Center Department of Christian Education/

August, 2005-Present

Ministry Manager - Develop Standards Operating Procedures - Develop

and implement curriculum - Facilitate and conduct ministry meetings -

Train and develop students, teachers, observers, and volunteer workers

- Develop and maintain ministry budget- Assist with the creation of

department policies and procedures - Conduct performance evaluations -

Create and maintain relationship with other managers and directors -

Schedule and coordinate appointments - Teach training classes - Review

monthly status reports - Recruit new volunteers - Manage various

projects along with issue, change, and crisis management - Assist with

strategic management and alignment - Mentor new managers and teachers

- Oversee and provide direction for all ministry activities -

Coordinate special events - Provide administrative support for the

department manager and director - Correspondence - Create, format, and

design brochures, PowerPoint, documents - Conduct students and

volunteers conference

. Birmingham Society of Human Resource Management - National Association

of African Americans in Human Resources

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