Customer Service Accounts Payable
Resume:
Mindi R. Powell
Denver, CO 80231
Detail oriented, organized professional with great multi-tasking skills.
Strong background in all areas of the accounting process. Self-motivated
individual with the ability to work independently or as a team member with
minimal supervision. Motivated by challenges and special projects.
Excellent verbal and written communication skills.
Technical Expertise and Computer Skills
. MS Office / Windows XP, including Excel, Word, and Access
. Peachtree Accounting
. Quickbooks
. Auditing processes
. Life-cycle of accounts payable and accounts receivable
. Government accounting
Work Experience
Technical Support ~ Time Warner Cable 2008 - Present
. Providing Customer service to all customers
. Resolving technical issues over the phone (Video, Internet, Digital
Phone)
. Setting up trouble tickets, remedy tickets for issues
. Taking payments/restoring services
Accounts Payable/Payroll Junior Analyst ~ Centura Health 2007 - 2007
. Researched stale dated checks.
. Worked and maintained the report for all Drop Ship Orders
. Patient / Insurance refunds through upload process
. Back up for members of the department
. Responsible for various reports and submitting them to department
heads
Accounts Payable Specialist Team Lead ~ HCA/HealthOne 2005 - 2006
. Processed payments for the two warehouses in the division-High volume
. Performing audits on each invoice for accuracy of payment
. Worked reports for open payables, credit balances, duplicate payments,
lost discounts, etc.
. Trained new hires - Being a point of contact for additional help.
Billing Manager, Drug Testing Services, Inc., Denver, CO, 2004-2005
. Trained new collectors on procedure for Billing/A/R Department
. Main point of contact for anything billing related.
. Reviewed all entries for accuracy, did follow up for areas needing
improvement
. Prepare invoices and statements for all customers
. Receive payments and post to customer accounts, deposit funds in
company bank account
. Collections duties including calling past-due customers and
researching customer questions
. Verify that paperwork submitted by drug testers is accurate and coded
correctly
Customer Service Agent, Lufthansa Airlines, Denver, CO, 2004
. Main point of contact for the pilot, ground crew, and gate staff.
. Made sure that all employees that were assigned for gate duty were at
their posts and completing the task at hand.
. Making the changes that needed to be made to optimize our time
restraints.
. Coordinated all flight activity. (Employee duties, flight preparation,
timely boarding and departure.)
. Making sure employees were at their post when needed, handing down
assignments and miscellaneous tasks to be completed.
Account Clerk IV - Bureau of Land Management 2002 - 2003
. Process travel reimbursement payments for both government employees
and volunteers.
. Processed payments for utility invoices for 11 states.
. Reconciled government account codes
Education
Criminal Justice, Community College or Aurora, 1996
Account, Community College of Aurora, Present
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