Engineer Customer Service
Resume:
KEITH R. HUNT
PLAINFIELD, N. J. 07063
_________________________ 908-***-**** cell__________________________________________
EDUCATION:
HOWARD UNIVERSITY- Washington, DC.
Bachelor of Arts-Degree
THE CITTONE INSTITUTE - Edison, New Jersey
Certificate in Computer Programming
LANGUAGES:
RPG/ILE - RPG/IV - RPG/II/III - CL - SQL - COBOL - COBOL/400 - OS/400
SOFTWARE:
JDA/MMS, Windows98, 2000, ME, XP, Vista, 7, Microsoft Office 2003, 2007
HARDWARE:
IBM AS / 400 iSeries, SYS / 38, SYS / 36, SYS / 34, SYS/23, Series 1, IBM PC,
RISC 6000
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EXPERIENCE:
KRH Consulting Plainfield, N.J.
Consultant/ RPG Programmer (02/08 - Present)
Design, install, test and support PC based systems for small business owners.
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Perform design, analysis and coding of RPG solutions on a per contract basis.
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Write, update, modify, and maintain computer programs and software packages.
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Perform direct revision, repair, or expansion of existing programs to increase operating
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efficiency.
Write, analyze, review, and rewrite programs, using workflow charts and diagrams.
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Associated BioEngineers and Consultants Bethlehem, PA.
Consultant/ RPG Programmer (05/07 - 01/08)
- Provided analysis and developed software code to modify existing financial applications.
- Designed and tested modifications to General Ledger, Receivables, and Account Payable.
- Responsible for all AS/400 operations utilizing OS/400 and CL.
- Implemented training program to enable end users to develop their own reports.
- Assisted in providing PC support in client server environment to user teams.
EBI Medical Systems, L,P. Parsippany, N.J.
RPG Programmer/Analyst (6/99 - 6/06)
- Responsibilities included Coding and Design of modifications to:
Customer Service Support on Site for In-House Products.
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Financial Applications/Accounts Receivable/Accounts Payable
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Modifications to S36/AS400 Legacy System
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Modifications to BPCS Release 4.2 System Package
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KEITH HUNT
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Conversion of Legacy code to RPG/ILE 400.
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Developed Coding Standards to ensure scalability between multiple platforms.
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Provided support to Jr. level programmers.
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Assisted users in developing database queries utilizing Query/400.
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JDA SOFTWARE GROUP, INC. Parsippany, N.J.
RPG Programmer/ Analyst (2/98 - 6/99)
- Assigned to Merchandise Management System:
- Analyzed, Designed and Coded modifications to MMS product for JDA retail clients.
- Modifications to Modules included :
- Purchase Order Management
- Price and Cost Event Management
- Inventory Stock Analyzer
KESSLER INSTITUTE OF REHABILITATION, INC., West Orange, N. J.
RPG Systems Programmer (8/97 - 01/98)
- Modification of in house systems:
- Patient Billing
- Inventory (Medical Equipment)
- Accounts Payable
- Revised security to restrict menus to individual users.
- Structured Kessler Library as a portable independent library.
BED BATH & BEYOND, Union, N. J.
RPG Programmer (11/95 - 8/97)
- Designed and developed Gift Registry Kiosk System.
- Modification of the following JDA Systems:
- Purchase Order
- Sales Audit
- Merchandising
- Store Inventory and Transfers
- Responsible for review and installation of JDA program temporary fixes.
- Design and programming of store cycle counts and store inventory systems.
JAMESWAY CORPORATION, Secaucus, N. J.
RPG/COBOL Programmer/ Analyst (3/95 - 10/95)
- Provided technical support on AS/400 to facilitate conversion from IBM 3090 to AS/400.
- Developed Problem Management System in RPG to track reported system problems.
- Implemented plan for manual interfaces to Intrepid System.
- Coordinated installation of program fixes.
- Developed retail conversion programs in COBOL from detail specifications
KEITH HUNT
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INTERNATIONAL BUSINESS MACHINES CORP, Edison, N. J.
Account Customer Engineer/Systems Engineer (2/85 - 6/93)
- Provided on-site service to Fortune 500 mid-range system accounts. Responsibilities included hardware
and software problem resolution.
- Managed disaster recovery inventory.
- Coordinated the planning and installation of engineering changes and sales upgrades.
- Provided level 2 hardware support to AS/400 CE's while assigned to Rochester Field Support Center.
- Managed customer situations related to new product situations.
- Liaison between IBM management and customer personnel for implementation of client
service plan.
Associate Systems Engineer (6/84-2/85)
- Developed software applications in COBOL for U.S. Navy inventory system.
Customer Engineer (10/78-6/84)
- Provided hardware service to small businesses in a mid-range systems environment.
- Responsible for developing leads for IBM marketing.
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