Sales Customer Service
Resume:
Javier Morales
MIAMI, FLORIDA 33136
*******@*****.***
GOAL
To provide the right organization a dynamic, experienced and career minded
professional with the ability to not only identify problems and correct,
but also implement and perform action plans.
EXPERIENCE
Sep 2009 - Present Sunbeam Latin America - Jarden Consumer
Solutions
(Temp) AR Staff Accountant
Accounts Receivables: Collect all US and L.A accounts receivable; customer
base of 200 active clients.
Intercompany Reporting: Responsible for monthly reconciliation of
intercompany revenue and expenses with local offices (Peru, Chile,
Colombia, Argentina, India, UK and Venezuela) and preparation of report
that is used to perform monthly cash sweeps.
End of month reporting: Complete all EOM accounting reports for A.R; Bank
and AR reconciliation, commission calculation, marketing accruals vs.
actual, sales reconciliations, bad debt provision and all corresponding
journal entries.
Forecasting: Forecast collections weekly and monthly.
Cash Post: all cash postings for all regions. Reconciliation vs. Banks
performed weekly.
Customer Service: Interaction with client base; both domestic and
international
Feb 2008 - May 2009 MPG International - HAVAS Media Company
Business Administration Manager
Contract Compliance: Ensure that MPG, our clients and Vendors are in
compliance with signed business agreements.
Client P&L Reporting: Developed, Implemented and distribute monthly P&L
reports by clients and aggregate company report.
Intercompany Reporting: Responsible for monthly reconciliation of
intercompany revenue and expenses with local offices (Peru, Chile,
Colombia, Argentina and Venezuela) and preparation of report that is used
to perform monthly cash sweeps.
Billings: Responsible for monthly reconciliation and verification that all
authorized orders are entered and billed. Responsible for process of
Vendor Invoice verification.
Collections: Oversee company collection activity and heavily involved in
actual account reconciliations and collections to ensure adequate cash
flow.
Finance liaison for Miami office : Responsible for all details involving
investments, payables, receivables, billings, collections, intercompany,
forecasting, projection, historical data, local country scenarios and all
ad-hoc reporting.
Dec 2004 - Feb 2008 Warner Channel- Time Warner, Miami,
Florida
Ad Sales Administration- Supervisor (Financial
Analyst/Sales Forecasting/Budgeting/AR/Billing/Cash
Trend)
Contract Compliance: Ensure revenue recognition is in accordance with ad
sales and barter contract terms, and that contract has been properly
executed.
A.R Activity:
. Execute & oversee proactive collection efforts: applying tools
(negotiation, problem solving, analysis within contract guidelines) to
improve channel EBITDA.
. Implement processes to improve collections metrics such as sales spike
DSOs, collections performance and global aging. From 125 days to 80s
. Weekly monitoring / leading of the regional collection function
performed by the sales representatives.
. Research / Analysis of Credit and Debit Notes, Write Offs and bad debt
calculation.
Billing Function: Ensure all channel transmission Invoices & per contract
Invoices are generated and distributed in a timely manner.
Reports:
. Prepare monthly management summary reports, weekly revenue reports,
Budget comparison, Forecast analysis, Forecast trends, Client by year
growth analysis, country market share analysis, and Rate card
analysis.
. Prepare month end close reports: treasury, ad sales billings including
accrued commissions, barter and withholding tax calculations, cash
receipts summary, devaluation & re-measurement calculation and sales
rep commissions. Other ad-hoc projects based on business nee
Customer contact:
Maintain and develop dialogue with all clients/agencies/reps to ensure all
needs are met.
Design country specific processes as per regional needs to facilitate
regional performances.
IT: Part of IT committee (Finance Rep) team set up to outline department
needs with new software design team and system implementation.
May 2004 - Dec 2004 Warner Channel- Time Warner, Miami, Florida
Financial Analyst
Accounting Activity:
. Produce all EOM AD-Sales accounting Reports; Sales by regions,
Pacing, Re-Measurement, W/T tax, Peru Insertions, Commission
Calculations, Cash receipt report, Treasury report, GL
Reconciliation, Credit & Debit note report, DSO calculations &
Management summaries.
Collection Activity:
. Perform All channel collection activity for all regions; Pan Regional,
Venezuela, Colombia, Mexico, Peru, Chile & Argentina.
Reports:
. Revenue forecasting, Budget comparison, DSO Trend Analysis, Collection
Trend Analysis, Two year revenue comparison rankings / analysis and
all Ad-Hoc projects.
* Promoted to Ad Sales Administration- Supervisor 12/2004
July 2001 - May 2004 Volvo Aero - The Volvo Group, Boca Raton
Accounts Receivable Supervisor
. Responsible for staff of 7 Analysts/Collectors
. Responsible for 45 Million Dollar Aging; Collections,
Problem Solving, Customer Service, Liaison between Sales
Management and Finance
. Implemented processes that reduced over 60 day balance by
20%
. Determine possible credit lines/credit worthiness of
potential and existing customer base
. Processed cash application and posting
. Responsible for month-end close, including general ledger
reconciliation
. Analyze and determine DSO
. Additional responsibilities include; Letters of Default,
Offset Negotiations, Amortization Schedules, Summary
Reports, Order Release
. Member of IT department committee for systems upgrade
. Visit and/or meet with customers set up payment plans,
finalize contracts and detailed account reconciliation
March 1996 - Kellstrom Industries., Miramar, FL
July 2001 Formerly Aviation Sales Company
Credit Analyst
. Responsible for 14 million-dollar aging report
. Determine possible credit line/credit worthiness of
potential and existing customer base
. All collection activities
. Cash application/posting
. Order release
. Client Aging Analysis
. Per Client DSO analysis
EDUCATION
University of Phoenix, Ft. Lauderdale, FL 2004
Bachelor of Business Administration
Trinity College & University, Miami, FL 2002
Associate of Arts in Business Administration
SKILLS
Fluent in Spanish, proficient in Microsoft Word (Excel,
Word, Access, Power Point), Outlook, IE Explorer, JD
Edwards, AS400, AS2000, Accuterm, Imaging, SAP, Unified
Messaging-Octel, Fred Pryor seminar, Windows, NT, ENCODA,
Enterprise, Harris & NCCE certified in Budgeting &
Financial Analysis ( EXCEL )
Lotus Notes, DDS, Donovan, Accent
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