Customer Service Quality Assurance

Garvin D. WATSON

***-** ***** *********** ******* ny 11413

208-***-**** ( abm2ja@r.postjobfree.com

Objective

To obtain a position where I can maximize my technical support expertise,

logistics specialist skills, customer service, quality assurance, program

development, training experience, and a successful record of

accomplishments as information analyst.

Functional summary

Dedicated Network and Security technical skills with Logistic Certification

Professional and secret clearance. Strong management career providing

leadership, focused mission accomplishments, strategic planning and

knowledge of computer and internet literate. Results-oriented, high-energy,

hands-on professional, with six years of successful accomplished management

specialties. Major strengths include extensive communication skills, strong

team player, personnel supervision, and courteous of compliance in all

regulated environments. Results-driven with self-motivation and a clear

vision to accomplished the company goals.

summary of qulaifications

Customer Relations: Acknowledging customers with a warm greeting, smile and

eye contact to assure satisfaction. Taking ownership of customer questions

and issues; providing good assistance. Serving customers quickly and

accurately by their names and thanking them for their business. More or

less exhibits strong interpersonal skills around the office.

Personnel Supervision: Completed store inventories, direct troops in

production procedures; such as driving the forklifts, loading line-haul

trucks, packing & stocking military assets and billing carriers. Setting

goals as a leader, by substantiating the importance of team effort in the

workplace. Quality assurance completed before or after the day of

inspection on behalf of the members' request.

Logistics Specialties: Intense training with both military and civilian

counterparts. Inputting member applications of shipments into their

systems; whether it was outbound or inbound deliveries to their duty

stations or deployment locations. Data entries of necessary information

such as personal procure move documentations, bill of lading, and hazardous

inspection materials.

Technical Security Supports: Assisted in troubleshooting user problems

relating to terminal support on system such as Nurit, Hypercom and Omni.

Performed upgrades, installation of software and drivers with essential

troubleshooting. Deployed updates, user rights and permission, disabling

and enabling accounts, acquiring file and folder permissions and

configuring security templates as per client need.

Experience

USAA Insurance Claim Adjuster/ Call Center Agent

2009- 2009

Chase Payment Tech Technical Support/ Security

2008-2009

Untied State Air Force Transportation Specialist/ Customer Service

2002-2008

Education

Present- Networking and Communication BA at Devry University LIC New York

Community College of the Air Force Associate Degree, Logistics Planning-06

Wright Patterson, Ohio

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