Customer Service Manager

SANTIAGO RIVERA

*** ****** ***** **.

New Braunfels, TX. 78130

Email: *********@***.***

Cell 210-***-****

EMPLOYMENT

****-******* ********** ******* *******-Villa Pizza

Daily operations which include hires, fires, training of new employees,

scheduling, P&L's. Other duties include maintaining high standards of

customer service, delivery and labor percentages and weekly inventory

2001-2004 Store Manager - K B Toys

Responsible for sales, customer feedback, planning, training, controlling

payroll, and setting high merchandising standards. Supervised and monitored

employees on selling techniques, and merchandise knowledge. Responsible for

training and developing assistant managers. Monitored department sales to

achieve daily set goals. Assisted customers with shopping needs, handled

customer returns, exchanges, refunds and complaints.

1999-2001 Store Manager- Just For Feet

Responsible for sales, customer feedback, planning, training, controlling

payroll, and setting high merchandising standards. Supervised and monitored

employees on selling techniques, and merchandise knowledge. Responsible for

training and developing assistant managers. Monitored department sales to

achieve daily set goals. Assisted customers with shopping needs, handled

customer returns, exchanges, refunds and complaints.

1992-1999 Assistant store manager- Wal-mart

Supervised 310 associates, responsible for development of long form

planning, sales strategies, customer service and maintained high level of

standards in all departments. Monitored customer service, customer

complaints, merchandising, plan-o-grams, signing of all sale items, ad

planning, payroll, P&L statements and loss prevention. Hired and terminated

employees, monitored price changes and supervised employee relations.

1990-1992 Bakery Manager - Fiesta Bakery

Supervised production workforce in bakery. Managed multi-lane operations,

provided daily budget analysis on spreadsheets, implemented ingredient and

baking parameters, made adjustments as necessary for quality control

purposes. Managed bakery caf , tortilla factory and 28 employees. Also

supervised inventory tracking, production rotation. Utilized employees to

maximum efficiency.

1987-1990 Bakery manager/owner - City Bakery Supervised production

workforce in bakery. Managed multi-lane operations, provided daily budget

analysis on spreadsheets, implemented ingredient and baking parameter,

made adjustments as necessary for quality control purposes. Managed bakery

and restaurant, including 7 employees. Maintained inventory tracking,

rotation and multiple selection of product. Monitored customer service

customer complaints,merchandising, ad planning, payroll, P&L statements,

loss prevention, hired and terminated employees

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